Monday, October 3, 2011

Fix Windows Problems With Online Technical Support

The article is intended for informational purposes only. The information covers what online technical support is, how it helps users with their Windows problems, whether should they opt for it or not. It is all about the internet today and how it helps people connect across the world for a variety of things like computer, technology, technical services, and science among others.

Computer is Life:

The computer is what we eat, live, and sleep today as our life totally centers on it. Besides, there are printers, routers, scanners, gaming consoles, and projectors etc. that equally play an important role in associating with a computer and making our life simpler.

Since a computer is just an assembly of different pieces of hardware, it tends to malfunction at times. In other words, it can be said that computer and technical problems go hand in hand. When problems occur, we know for sure what to do. We tend to call up a techie friend (a friend in need is a friend indeed) or a local repair shop to immediately fix the problem. This idea generally runs into problem when users don't have time to attend the technician at their home\place due to hurry and busyness in their office, business, school, enterprise etc. It is a universal truth that one will be busy in his/her personal and/or professional life. It has prompted users to look for service options that save them time as well as money without having to run to and fro.

Online Technical SupportServices:

Time shortage is one among those other things like convenience, ease of use, readiness, affordability etc. that have generated the need for online tech support services. These have allowed us to become more productive by saving the time that would otherwise be spared for a technician to come home and fix Windows-based computer problems. This option has also allowed us to save greater on our computer repair bills that would otherwise dig a hole in our pocket.

Other benefits of the online tech support include readiness, service is read to be availed any time of the day or night; convenience, you simple have to dial the toll-free number or get online to chat with an expert; quality, support is provided by expert/certified technicians; affordability, this certainly has to be thing that the whole world is after for and it is there for you; and ease of use, you just relax and sip your coffee while the technician fixes your Windows-based computer.

Service Options:

There are a number of online technical service providers that offer Microsoft product support for Windows users. They have teams of Microsoft-certified technicians that deal with all the issues related to Microsoft Windows. They also offer customized Windows 7 support, Windows Vista, and Windows XP support. Below is the list of issues that are covered in online tech support packages:

Common Problems:

* Windows installation errors
* Windows upgrade issues
* BSOD (blue screen of death)\STOP error
* Windows service pack and update issues
* DVD\CD drive problems
* Printer problems
* Driver issues
* Internet browser and Outlook mail issues
* Windows login issues
* Audio\video troubles
* Language issues
* Wireless network problems
* Microsoft Security Essentials & virus removal problems
* Windows shutdown and restart problem
* Windows slowdown or performance issues
* Miscellaneous issues

Areas catered to:

* Individual users (home)
* IT enterprises
* Small business

Things to Keep in Mind:

* The company should be registered and operating a legal and valid business.
* The company should have a valid and legal mode of payment. It should also not take payment on an individual name but should be on the registered name of the company.
* The provider should have an independent customer review policy for fair and legal business operation. These reviews help a new customer make his decision about that company.
* Check the company's website for detailed information. A nice looking and well designed and written website would surely catch your eye. Keep this also in mind that a nice looking website does not always ensure you of the quality service.
* Check and compare the technical support plans with competitors'. This will give you an insight of the prices and help you make your decision more comfortably.

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Thursday, September 29, 2011

How to Get Through to Verizon Customer Support

If you've ever called Verizon's customer service number, then you know that most of it is a seemingly endless loop of messages from an automated operator. Although almost every option takes you to an automated message, there are some options that put you right through to customer service. You'll need to have your account number or phone number and password handy to get through the automated messaging.


1. Call 1-800-837-4966 to reach Verizon's residential phone service or 1-800-922-0204 to reach Verizon's wireless customer service. Call 1-888-625-8111 to reach Verizon's high-speed Internet customer service. Call 1-888-881-8161 for Verizon FIOS, which is Verizon's fiber-optic telephone, TV and Internet service; FIOS is not available in all areas.

2. Follow the automated instructions, which include entering your phone number if you're calling Verizon's phone service or entering your account number if you're calling about high-speed Internet or FIOS.

3. Select either "Technical Support" or "More Options." Technical support will get you right through to customer service without anymore automated messages. "More Options" will prompt you to say something related to your problem. Say "Customer Service" to be transferred to a live person.

Source: eHow
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Wednesday, September 28, 2011

Tech Support Services

Technical support can save you a lot of time, money and frustration. Support services are there to be able to help you troubleshoot and resolve problems you may have with your computer, peripheral devices or other electronic devises.

Not all tech support you find online is the same. Some offer cover a broader range of devices and service than others. Knowing what kind of tech support you want will help you choose the best support service for you.

Technical support services should at least cover the following:

* Printer support - whether your photos are printing in pink or your documents are just sitting around in your print queue, printer support can help.
* Software Help - Most of the time manuals and instructions just don't make sense. Software specialists can explain software operations in everyday terms.
* Computer Support - Could be drivers, hardware configurations or software incompatibilities, when your computer breaks down it could be practically anything.
* Virus Removal - There is a lot more to removing viruses and malware than running an antivirus and hitting scan.
* Digital Camera Support - Part mechanical, part computer, digital cameras create a unique blend of tech support problems.
* Wireless Support - Routers and networks are easy to use...once they are set up. Making sure your network is working and secured is not as easy as it sounds.

There can of course be more covered in tech service plans, like scanners, music players, DVR's and gaming systems. But these are the most common.

Just as tech support services vary in what they cover, many of them also vary in the type of service they provide. Different types, or levels, of support can include:

1. Support Calls - Phone calls form the basis of most tech support service plans. Call a specialist directly and have them talk you through the troubleshooting process to figure out the specific problem you are having. Phone support should be 24/7 if it is going to be of most help to you.
2. Phone Calls + PC Diagnosis - On top of the basic phone support many tech support services also include computer diagnostics to find the underlying problems to many if the tech support issues you may be encountering.
3. In Home Visits - Above and beyond. Many plans include a few in home visits. There may be a set number of these by year or by month. In addition to the phone support you can also have a specialist come to your home and assess the situation in person.
4. Remote Access - Some services may even install a program on your computer through which you can grant the specialist direct access to your computer.

With everything that is electronic and computerized in your household having 24/7 access to a helpdesk can save you a great deal of time searching forums for someone who has had your same problem, money from dropping your computer off at expensive stores where they can't guarantee they will find the problem, and most of all, stress.

Technical support keeps Hugo doing what he loves.

Hugo Grosz loves computer culture. Although he only recently began writing about the computers, you can be sure that if it's been blogged about, dugg, tumbled or tweeted he has seen it and probably reposted it somewhere. Relying solely on his weatherworn laptop, Hugo travels to the four corners of the World Wide Web exploring digital tourism, geocaching, telecommuting and every other meme imaginable.

Source: EzineArticles
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Tuesday, September 27, 2011

Relevance of Growing Online Technical Support Services

Online technical support service is seen as a rapidly emerging sector. Including numerous attractive features, such as, voice based online tech support, live chat tech support and remote desktop support; this is delighting all the customers, who have been avoiding the idea of local technical support to get their computer repaired.

Online technical support is widely becoming the need of the day due to simplicity of the mode of support provided. Since this support is offered on call, online or via chat, one can take the computer repair aid without hampering his/her own work. But situation was not similar with tech support services availed by local technician. You have to be with your technician until your computer does not completely fine-tuned and also you can't be assured of complete computer protection with your local tech support provider.

* A voice support offers you the facility to get your computer corrected with instruction provided on phone. You can follow the instructions and make your computer run smoothly, without posing any threat on your computer.
* In chat support or online support, you get direct guidelines to repair your computer, which you can do while doing other works on computer.
* In remote desktop support, computer technicians make entry in your computer with your permission and heal it, until your computer does not start working smoothly.
* There are many reasons behind rising of tech support services. Some of the benefits of online tech support services are enlisted below -
* Online computer repair service does not have to deal with the constraint of time and place, as most of the time; such services are offered round the clock and you may avail it from any corner of the world.
* These online/ on call support provider not only repair your computer on instantaneous basis but also help you in saving your money and time. They ask for a much more reduced cost than your personal tech supporter has asked for. Since, most of them talk about accuracy; they stand for their service offering and help you in enjoying an accurate tech support in more professional manner

Source: EzineArticles
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Sunday, September 25, 2011

Online Technical Support Services are Helpful

Google, the biggest search engine helps us get the desired information from thousands of search results with just a single search. The same goes for online technical support services. There are plenty of websites/companies that claim to offer great technical support services on the internet. The number of such support services has tremendously proliferated following the outstanding growth and profit potential and the growing demand for such services among people. We have decided to bring you the comprehensive guide that would not only answer your queries but also help you decide whether you should opt for such services or not or will they benefit you in any way.

Know Your Options:
Before we jump to any answer or conclusion, we want you to know everything about the online technical support companies. Knowing them is the only way to save you from wasting time and money on finding right technical support. Such companies have a team of certified and trained technical experts that are available round-the-clock, throughout the year for your convenience. The best thing is that they are available in your respective time zones. You can contact them via toll-free phone service or internet chat option. These technical support people use latest tools and technologies such as remote access of computer, email, and chat among other mediums that help you and your machine connect with them in order to resolve your problems. The whole process does not stretch beyond 15-20 minutes, depending on the nature of the problem. If they identify a hardware failure or crash problem in your machine, they suggest you to contact a local repair shop in your area.

They provide expert support services for various products and applications including Microsoft OS & other products; Macintosh OS; wired/wireless routers (any make); printers (any make); scanners (any make); antivirus software (any company); peripheral devices (any make); and non-computer devices such as Apple TV, Roku, and DVDs among others. There is a great demand of technical support services for Linksys, Netgear, and Belkin routers.

Loopholes in Security:
Owing to the tremendous growth potential of the online technical support services, there certainly have been blackguards who have blemished the industry's reputation completely. Another reason for these blackguards' continuous springing up is that some of the service providers have been completely failed to nab their unlawful intentions. Further, they do not return customers' money also, thereby putting the customers in a fix and inciting them to quit from their services. In order to avoid such situation, customers are recommended to subscribe to well-reputed companies' services and stick to them. This will save customers from spending a great deal of time and money both on finding technical support.

You can easily find such companies in their top search results, which also demonstrate that they are organized and put in lots of money and time in taking care of their customers. Generally, these companies maintain a separate department for search engine optimization activities and take utmost care of the content to be posted on the internet. Such content is designed to help customers get instant support without looking around much.

Their organized work structure and expert professionals ensure that you get value for your time and money both. As far as the payment is concerned, you need to make online payment. You can opt to pay through PayPal, Moneybookers, or Escrow among other secured payment modes.

After doing an extensive research on such companies, we have come to conclude that such services are extremely useful and beneficial for people across the globe. You get a sure fix of your problem at the comfort of your home which is great. This means you don't have to do rounds of your vendor's shop or thousands of websites, especially when you know it's really irritating and you don't have time. Subscribing to their services is also the best way to keep stranger technicians away from your home and save yourself from being deceived or looted.

Source: EzineArticles
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Wednesday, September 21, 2011

Outsource Technical Support why ?

The origins of the concept of outsourcing go way back in history to the textbook economics publication The Wealth of Nations, Adam Smith's famous treatise that is today the basis for classical economic theory. In essence, what Adam Smith proposed was that if a country can provide goods or services at a cheaper rate than another can produce themselves, it makes complete economic sense to buy it off them instead of trying to produce it themselves. The concept of outsourcing that we know today is essentially an extension of this very primitive concept. Today the outsourcing industry has grown to such an extent that small business too can outsource some of their operations abroad or hire cheap labor in developing countries to do specialized work that would cost much more in their home countries. In fact, today, more and smaller businesses are turning to outsourcing to enable them to compete more effectively with larger, more established corporations. But why outsource? What are the benefits and do these benefits outweigh the costs involved?

One of the key terms used in the outsourcing business world is 'core competencies'. This word is used to denote those activities which a company or corporation conducts that are vital for the functioning of the company or those activities that make the corporation what it is. For example, General Motor's core competency is manufacturing cars. The actual process of manufacturing cars, however, is much more complex. Accounting must be taken care. So must inventory. Handling and coordinating suppliers is another activity that is not directly related with the manufacturing of cars. If General Motor can find a way to get these subsidiary (important but not core) activities done, it can focus on its core competency of making cars. This is where outsourcing comes in. Outsourcing does not necessarily mean off-shoring (the difference being that off-shoring is essentially outsourcing to a foreign country). By outsourcing its subsidiary activities, General Motors can focus on doing what it does best.

A related point is that by focusing on your core competencies, you as company do not have your fingers in too many jars, so to speak. Someone that handles finance very well will handle your finance. Someone that handles supply chain management very well will handle your supply chain management. Not only do you get to do what you do best, other people doing what they do best enhance your business in tremendous ways. You have access to services from other corporations that are specialized in those services. As a result, the world economy, through outsourcing, has become a giant web of corporations servicing each other's needs.

The advantages in terms of customer service are immense as well. Many corporations will specifically outsource their customer care to a third party, the main reason being they do not have the capacity to do it well themselves. By outsourcing their customer care to a corporation specialized in customer care, they ensure that their customers receive the best service. The same applies to delivering of goods to customers. More efficient players at each step of the delivery chain ensure that goods, services and products get delivered to customers on time, every time. At the end of the day, the clear winners are the customers.

Source: EzineArticles
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Tuesday, September 20, 2011

How to Learn Tech Support

As technology in the workplace, classroom and everyday life becomes more prevalent, so too does the necessity for competent, knowledgeable individuals to help users manage computers and other devices. Mastering tech support, however, is not as simple as being good with your own personal computer. In order to help others with technical difficulties they might be having, you'll need to develop and nurture a deep understanding of the way a computer works and is built.


1: Enroll in technical support classes at your university or, if you're not enrolled at a university, at your local community college. Schedule an appointment with an academic advisor to determine the level at which you need to enter, keeping in mind your existing skill set and competencies.

2: Pursue an entry-level technical support position with a company in your area. Given the nature of this type of position, the employer will only require scant experience with technical support and will provide on-the-job training to ensure you become skilled enough to help customers. Peruse your local classifieds and online job ads for listings.

3: Start an internship or apprenticeship program in the technical support field if you're a student and lack the time to pursue full-time employment, but also prefer to learn on the job rather than in the classroom. Although these types of positions might not pay much (or at all), they can lead to full-time job offers after graduation, saving you the strenuous job search.

Source :
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Sunday, September 18, 2011

IT Technical Support Services

The support services which have a range of technical services with the technology products such as cell phones, computer systems, television, software products and other electronic gadgets are called IT technical support services. These days the trend of IT infrastructure services is also prevailing at a very high rate in the IT sector.

Most organizations provide technical support for the products and services they are selling. They offer it either for free of cost or for a specific fee. These services can be delivered by telephone or online by e-mails and some web tools are also used in this.

There are many types of IT technical support services are being provided by the companies. Monitoring services, server support, help desk services etc are the major parts of it. There are three main technical supports like break-fix IT support where a customer pays for the support on hardwares like memory, hard drive, computer, laptop etc. and also pay the engineers also. Block hours is also a part of support in which some hours are purchased at an hourly rate and used per month or year. Most of the companies are providing managed services in which a set of predefined services are offered such as help desk services, monitoring services, on-site support and remote support etc. Project management and vendor management are also provided as additional services by some companies.

In the present era with the booming in the IT industry companies are outsourcing their technical support services. With this they are able to focus on their core business processes and their employees can concentrate to their skills to help the organization to reduce its operational costs up to a great extent. With the result of this the productivity of the employees and the customer satisfaction also increases. Companies are using multi-tiered technical support so that the issues can be handled at the best levels accordingly. Remote PC repair is also a way companies are offering their support from a remote location by troubleshoot the issues and give a documented solution to its clients.

Now days organizations are using IT technical services which are provided by other companies of they put their own delivery centers at some other location or inbuilt. These services now have become an important part of enterprises to enhance their productivity as well as reduce their operational costs to increase revenue.

Source: EzineArticles
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Thursday, September 15, 2011

Six Helpful Software Solutions for Technical Support

Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries that come in via phone, email, web forms and social media sites have many excellent choices. And while not every solution may be the best or right for your business, in a recent informal poll of business managers and IT professionals, Zendesk, Kayako, Assistly, UserVoice, Zoho Support and Freshdesk all received top marks. To find out which one is right for your customer support needs, we've provided a summary of each tool's top features, as well as a link to the company website, where you can see a demo and sign up for a free trial (and find out about pricing).

Zendesk, a popular cloud-based help desk software solution, likes to say it is easy to use, easy to scale, easy to integrate and easily improves customer management – and the customers Enterprise Apps Today heard from agreed. "We absolutely love Zendesk, the tool we use to manage our customer support," said Sander Daniels, co-founder of local services site, which receives more than 7,000 customer inquiries weekly. "We used to manage these customer inquiries through Gmail, but the burden of responding to each one of these customers individually became too much." So Daniels went in search of a better solution and found Zendesk.

Among his (and other customers') favorite features: all customer interactions are centralized in a single database; you can create "macro" responses to frequently asked questions; you can prioritize incoming messages according to their importance so you can answer the most important inquiries first; you can easily track the performance of customer service agents; and you can receive inbound and make outbound phone calls directly from the software.

Zendesk also received high marks for its mobile apps. "So many web services make mobile applications that feel like bolted-on afterthoughts made to check a box on a features list," said Marc LaFountain, vice president of support at Tumblr, a blogging software company. But not Zendesk. "Their mobile applications are incredibly useful and elegant," he noted, especially Zendesk's iPad app.

Zoho Support's web-based software helps organizations prioritize, manage and close customer requests quickly. With Zoho Support online help desk software, businesses can build and publish knowledge databases, analyze and improve the performance of their customer support team, provide customer portals and more. Features include the ability to customize your support-request page and fields according to your requirements to manage your support requests effectively (ticket management); automated contract and service level agreement (SLA) management; standard and customizable reports; alerts and notifications; and a self-service customer support portal.

Customers such as Lester Holmes, customer technical support manager at Pearson PLC, also liked Kayako's flexible live chat, where "the customer has the ability to select a local language support specialist based on availability and then start a chat in their local language," he said. "The process is seamless, and truly adds a human touch when engaging our customers over the Internet. By using live chat for customer support, we find that issues resolved quicker, there is less to-and-fro, and customers are much happier as a result."
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Freshdesk's help desk software, which provides support for multiple languages and time zones, comes with many helpful features, including converting customer emails into support tickets, a spam filter and the ability to manage service level agreements (SLAs) and prioritize customer tickets. With Freshdesk, organizations can also customize ticket fields, add their own fields and customize the self-service portal. You can also build a knowledge repository for customer agents to refer to, create forums and integrate the software with Google apps.

Kayako has been developing on-demand (SaaS) and downloadable open source help desk and live chat software solutions for more than 10 years. Among its many features, Kayako gives organizations the ability to: centralize and manage customer queries, whether via email, web forms, self-service, telephone or live chat; automate ticket tracking; import tickets from a current ticket system and customize ticket views; create a knowledge database with standard answers to frequently asked questions; and set reporting and escalation rules.

Source : enterpriseappstoday
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Tuesday, September 13, 2011

Efficient Networking - Technical Support

Today, you have advanced computer technologies in managing clients and servers in an increased networking environment.

While networking for printers, you need to make smarter use of printer networking solutions. In view of increased networking in home, increasing number of printing networks now have integrated wireless among several wirelessly connected computers. Today your business printer should have an ethernet connection so that it can function on a network. Many models now also have wireless capability for working in an appropriately equipped small office.

While working in networking environment, User Account Control (UAC) is a newly introduced security-related computer technology with Microsoft Windows Vista. It now also comes with Windows 07 and Windows Server 2008. Excellent computer security features like UAC has made file sharing between users more convenient while reducing significantly the risks of confidential files being infiltrated by ordinary users. As a result, whether networking for home or your official purpose, you can share what you want to share and hide what you think is confidential in a safe and secure way.

While networking, you as an administrator need to make full use of features like UAC to further strengthen data security of your business entity. When working on relational database management system such as Oracle, you need to ensure that networking is carried out using all its advanced features. Such advanced networking features separate user and administrator functions without compromising on security. They enhance productivity and efficiency in multi-user computer settings.

Today, most business printers also have embedded Web pages or other tools for hassle free management over a network. Your tech help expert in a technical support forum may help you with a choice of a printer that matches your networking needs the best. Today, you also have small compact printers that can print, copy, and scan. In this way, you can build an efficient network of printers that are compact and can at the same time work in a multi-tasking networking environment.

While networking, it is not unusual to face problems with USB devices. Also, keep in mind that USB Controllers are hardware that allows your PC to operate with USB connections. These USB Controllers need software drivers to operate systematically. That is why your first task should be to confirm that latest USB drivers are installed on your system. Your technical support experts in a good technical forum may help you in ensuring that.

As an administrator, better implementation of security features onto your computer settings will make your multi-tasking very secure and productive. You need to have sound security block that distinguishes between administrators and general users without compromising on security, convenience, and work performance.
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