Technical Support Australia

Fix Windows Problems With Online Technical Support

2011-10-03T06:31:00.000-07:00

The article is intended for informational purposes only. The information covers what online technical support is, how it helps users with their Windows problems, whether should they opt for it or not. It is all about the internet today and how it helps people connect across the world for a variety of things like computer, technology, technical services, and science among others.

Computer is Life:

The computer is what we eat, live, and sleep today as our life totally centers on it. Besides, there are printers, routers, scanners, gaming consoles, and projectors etc. that equally play an important role in associating with a computer and making our life simpler.

Since a computer is just an assembly of different pieces of hardware, it tends to malfunction at times. In other words, it can be said that computer and technical problems go hand in hand. When problems occur, we know for sure what to do. We tend to call up a techie friend (a friend in need is a friend indeed) or a local repair shop to immediately fix the problem. This idea generally runs into problem when users don't have time to attend the technician at their home\place due to hurry and busyness in their office, business, school, enterprise etc. It is a universal truth that one will be busy in his/her personal and/or professional life. It has prompted users to look for service options that save them time as well as money without having to run to and fro.

Online Technical SupportServices:

Time shortage is one among those other things like convenience, ease of use, readiness, affordability etc. that have generated the need for online tech support services. These have allowed us to become more productive by saving the time that would otherwise be spared for a technician to come home and fix Windows-based computer problems. This option has also allowed us to save greater on our computer repair bills that would otherwise dig a hole in our pocket.

Other benefits of the online tech support include readiness, service is read to be availed any time of the day or night; convenience, you simple have to dial the toll-free number or get online to chat with an expert; quality, support is provided by expert/certified technicians; affordability, this certainly has to be thing that the whole world is after for and it is there for you; and ease of use, you just relax and sip your coffee while the technician fixes your Windows-based computer.

Service Options:

There are a number of online technical service providers that offer Microsoft product support for Windows users. They have teams of Microsoft-certified technicians that deal with all the issues related to Microsoft Windows. They also offer customized Windows 7 support, Windows Vista, and Windows XP support. Below is the list of issues that are covered in online tech support packages:

Common Problems:

* Windows installation errors
* Windows upgrade issues
* BSOD (blue screen of death)\STOP error
* Windows service pack and update issues
* DVD\CD drive problems
* Printer problems
* Driver issues
* Internet browser and Outlook mail issues
* Windows login issues
* Audio\video troubles
* Language issues
* Wireless network problems
* Microsoft Security Essentials & virus removal problems
* Windows shutdown and restart problem
* Windows slowdown or performance issues
* Miscellaneous issues

Areas catered to:

* Individual users (home)
* IT enterprises
* Small business

Things to Keep in Mind:

* The company should be registered and operating a legal and valid business.
* The company should have a valid and legal mode of payment. It should also not take payment on an individual name but should be on the registered name of the company.
* The provider should have an independent customer review policy for fair and legal business operation. These reviews help a new customer make his decision about that company.
* Check the company's website for detailed information. A nice looking and well designed and written website would surely catch your eye. Keep this also in mind that a nice looking website does not always ensure you of the quality service.
* Check and compare the technical support plans with competitors'. This will give you an insight of the prices and help you make your decision more comfortably.

Source: http://EzineArticles.com/6572564

How to Get Through to Verizon Customer Support

2011-09-29T23:33:00.001-07:00

If you've ever called Verizon's customer service number, then you know that most of it is a seemingly endless loop of messages from an automated operator. Although almost every option takes you to an automated message, there are some options that put you right through to customer service. You'll need to have your account number or phone number and password handy to get through the automated messaging.

Instructions

1. Call 1-800-837-4966 to reach Verizon's residential phone service or 1-800-922-0204 to reach Verizon's wireless customer service. Call 1-888-625-8111 to reach Verizon's high-speed Internet customer service. Call 1-888-881-8161 for Verizon FIOS, which is Verizon's fiber-optic telephone, TV and Internet service; FIOS is not available in all areas.

2. Follow the automated instructions, which include entering your phone number if you're calling Verizon's phone service or entering your account number if you're calling about high-speed Internet or FIOS.

3. Select either "Technical Support" or "More Options." Technical support will get you right through to customer service without anymore automated messages. "More Options" will prompt you to say something related to your problem. Say "Customer Service" to be transferred to a live person.

Source: eHow

Tech Support Services

2011-09-28T00:46:00.000-07:00

Technical support can save you a lot of time, money and frustration. Support services are there to be able to help you troubleshoot and resolve problems you may have with your computer, peripheral devices or other electronic devises.

Not all tech support you find online is the same. Some offer cover a broader range of devices and service than others. Knowing what kind of tech support you want will help you choose the best support service for you.

Technical support services should at least cover the following:

* Printer support - whether your photos are printing in pink or your documents are just sitting around in your print queue, printer support can help.
* Software Help - Most of the time manuals and instructions just don't make sense. Software specialists can explain software operations in everyday terms.
* Computer Support - Could be drivers, hardware configurations or software incompatibilities, when your computer breaks down it could be practically anything.
* Virus Removal - There is a lot more to removing viruses and malware than running an antivirus and hitting scan.
* Digital Camera Support - Part mechanical, part computer, digital cameras create a unique blend of tech support problems.
* Wireless Support - Routers and networks are easy to use...once they are set up. Making sure your network is working and secured is not as easy as it sounds.

There can of course be more covered in tech service plans, like scanners, music players, DVR's and gaming systems. But these are the most common.

Just as tech support services vary in what they cover, many of them also vary in the type of service they provide. Different types, or levels, of support can include:

1. Support Calls - Phone calls form the basis of most tech support service plans. Call a specialist directly and have them talk you through the troubleshooting process to figure out the specific problem you are having. Phone support should be 24/7 if it is going to be of most help to you.
2. Phone Calls + PC Diagnosis - On top of the basic phone support many tech support services also include computer diagnostics to find the underlying problems to many if the tech support issues you may be encountering.
3. In Home Visits - Above and beyond. Many plans include a few in home visits. There may be a set number of these by year or by month. In addition to the phone support you can also have a specialist come to your home and assess the situation in person.
4. Remote Access - Some services may even install a program on your computer through which you can grant the specialist direct access to your computer.

With everything that is electronic and computerized in your household having 24/7 access to a helpdesk can save you a great deal of time searching forums for someone who has had your same problem, money from dropping your computer off at expensive stores where they can't guarantee they will find the problem, and most of all, stress.

Technical support keeps Hugo doing what he loves.

Hugo Grosz loves computer culture. Although he only recently began writing about the computers, you can be sure that if it's been blogged about, dugg, tumbled or tweeted he has seen it and probably reposted it somewhere. Relying solely on his weatherworn laptop, Hugo travels to the four corners of the World Wide Web exploring digital tourism, geocaching, telecommuting and every other meme imaginable.

Source: EzineArticles

Relevance of Growing Online Technical Support Services

2011-09-27T02:44:00.000-07:00

Online technical support service is seen as a rapidly emerging sector. Including numerous attractive features, such as, voice based online tech support, live chat tech support and remote desktop support; this is delighting all the customers, who have been avoiding the idea of local technical support to get their computer repaired.

Online technical support is widely becoming the need of the day due to simplicity of the mode of support provided. Since this support is offered on call, online or via chat, one can take the computer repair aid without hampering his/her own work. But situation was not similar with tech support services availed by local technician. You have to be with your technician until your computer does not completely fine-tuned and also you can't be assured of complete computer protection with your local tech support provider.

* A voice support offers you the facility to get your computer corrected with instruction provided on phone. You can follow the instructions and make your computer run smoothly, without posing any threat on your computer.
* In chat support or online support, you get direct guidelines to repair your computer, which you can do while doing other works on computer.
* In remote desktop support, computer technicians make entry in your computer with your permission and heal it, until your computer does not start working smoothly.
* There are many reasons behind rising of tech support services. Some of the benefits of online tech support services are enlisted below -
* Online computer repair service does not have to deal with the constraint of time and place, as most of the time; such services are offered round the clock and you may avail it from any corner of the world.
* These online/ on call support provider not only repair your computer on instantaneous basis but also help you in saving your money and time. They ask for a much more reduced cost than your personal tech supporter has asked for. Since, most of them talk about accuracy; they stand for their service offering and help you in enjoying an accurate tech support in more professional manner

Source: EzineArticles

Online Technical Support Services are Helpful

2011-09-25T23:08:00.000-07:00

Google, the biggest search engine helps us get the desired information from thousands of search results with just a single search. The same goes for online technical support services. There are plenty of websites/companies that claim to offer great technical support services on the internet. The number of such support services has tremendously proliferated following the outstanding growth and profit potential and the growing demand for such services among people. We have decided to bring you the comprehensive guide that would not only answer your queries but also help you decide whether you should opt for such services or not or will they benefit you in any way.

Know Your Options:
Before we jump to any answer or conclusion, we want you to know everything about the online technical support companies. Knowing them is the only way to save you from wasting time and money on finding right technical support. Such companies have a team of certified and trained technical experts that are available round-the-clock, throughout the year for your convenience. The best thing is that they are available in your respective time zones. You can contact them via toll-free phone service or internet chat option. These technical support people use latest tools and technologies such as remote access of computer, email, and chat among other mediums that help you and your machine connect with them in order to resolve your problems. The whole process does not stretch beyond 15-20 minutes, depending on the nature of the problem. If they identify a hardware failure or crash problem in your machine, they suggest you to contact a local repair shop in your area.

They provide expert support services for various products and applications including Microsoft OS & other products; Macintosh OS; wired/wireless routers (any make); printers (any make); scanners (any make); antivirus software (any company); peripheral devices (any make); and non-computer devices such as Apple TV, Roku, and DVDs among others. There is a great demand of technical support services for Linksys, Netgear, and Belkin routers.

Loopholes in Security:
Owing to the tremendous growth potential of the online technical support services, there certainly have been blackguards who have blemished the industry's reputation completely. Another reason for these blackguards' continuous springing up is that some of the service providers have been completely failed to nab their unlawful intentions. Further, they do not return customers' money also, thereby putting the customers in a fix and inciting them to quit from their services. In order to avoid such situation, customers are recommended to subscribe to well-reputed companies' services and stick to them. This will save customers from spending a great deal of time and money both on finding technical support.

You can easily find such companies in their top search results, which also demonstrate that they are organized and put in lots of money and time in taking care of their customers. Generally, these companies maintain a separate department for search engine optimization activities and take utmost care of the content to be posted on the internet. Such content is designed to help customers get instant support without looking around much.

Their organized work structure and expert professionals ensure that you get value for your time and money both. As far as the payment is concerned, you need to make online payment. You can opt to pay through PayPal, Moneybookers, or Escrow among other secured payment modes.

Conclusion:
After doing an extensive research on such companies, we have come to conclude that such services are extremely useful and beneficial for people across the globe. You get a sure fix of your problem at the comfort of your home which is great. This means you don't have to do rounds of your vendor's shop or thousands of websites, especially when you know it's really irritating and you don't have time. Subscribing to their services is also the best way to keep stranger technicians away from your home and save yourself from being deceived or looted.

Source: EzineArticles

Outsource Technical Support why ?

2011-09-21T05:44:00.000-07:00

The origins of the concept of outsourcing go way back in history to the textbook economics publication The Wealth of Nations, Adam Smith's famous treatise that is today the basis for classical economic theory. In essence, what Adam Smith proposed was that if a country can provide goods or services at a cheaper rate than another can produce themselves, it makes complete economic sense to buy it off them instead of trying to produce it themselves. The concept of outsourcing that we know today is essentially an extension of this very primitive concept. Today the outsourcing industry has grown to such an extent that small business too can outsource some of their operations abroad or hire cheap labor in developing countries to do specialized work that would cost much more in their home countries. In fact, today, more and smaller businesses are turning to outsourcing to enable them to compete more effectively with larger, more established corporations. But why outsource? What are the benefits and do these benefits outweigh the costs involved?

One of the key terms used in the outsourcing business world is 'core competencies'. This word is used to denote those activities which a company or corporation conducts that are vital for the functioning of the company or those activities that make the corporation what it is. For example, General Motor's core competency is manufacturing cars. The actual process of manufacturing cars, however, is much more complex. Accounting must be taken care. So must inventory. Handling and coordinating suppliers is another activity that is not directly related with the manufacturing of cars. If General Motor can find a way to get these subsidiary (important but not core) activities done, it can focus on its core competency of making cars. This is where outsourcing comes in. Outsourcing does not necessarily mean off-shoring (the difference being that off-shoring is essentially outsourcing to a foreign country). By outsourcing its subsidiary activities, General Motors can focus on doing what it does best.

A related point is that by focusing on your core competencies, you as company do not have your fingers in too many jars, so to speak. Someone that handles finance very well will handle your finance. Someone that handles supply chain management very well will handle your supply chain management. Not only do you get to do what you do best, other people doing what they do best enhance your business in tremendous ways. You have access to services from other corporations that are specialized in those services. As a result, the world economy, through outsourcing, has become a giant web of corporations servicing each other's needs.

The advantages in terms of customer service are immense as well. Many corporations will specifically outsource their customer care to a third party, the main reason being they do not have the capacity to do it well themselves. By outsourcing their customer care to a corporation specialized in customer care, they ensure that their customers receive the best service. The same applies to delivering of goods to customers. More efficient players at each step of the delivery chain ensure that goods, services and products get delivered to customers on time, every time. At the end of the day, the clear winners are the customers.

Source: EzineArticles

How to Learn Tech Support

2011-09-20T00:26:00.000-07:00

IT Technical Support Services

2011-09-18T22:57:00.000-07:00

The support services which have a range of technical services with the technology products such as cell phones, computer systems, television, software products and other electronic gadgets are called IT technical support services. These days the trend of IT infrastructure services is also prevailing at a very high rate in the IT sector.

Most organizations provide technical support for the products and services they are selling. They offer it either for free of cost or for a specific fee. These services can be delivered by telephone or online by e-mails and some web tools are also used in this.

There are many types of IT technical support services are being provided by the companies. Monitoring services, server support, help desk services etc are the major parts of it. There are three main technical supports like break-fix IT support where a customer pays for the support on hardwares like memory, hard drive, computer, laptop etc. and also pay the engineers also. Block hours is also a part of support in which some hours are purchased at an hourly rate and used per month or year. Most of the companies are providing managed services in which a set of predefined services are offered such as help desk services, monitoring services, on-site support and remote support etc. Project management and vendor management are also provided as additional services by some companies.

In the present era with the booming in the IT industry companies are outsourcing their technical support services. With this they are able to focus on their core business processes and their employees can concentrate to their skills to help the organization to reduce its operational costs up to a great extent. With the result of this the productivity of the employees and the customer satisfaction also increases. Companies are using multi-tiered technical support so that the issues can be handled at the best levels accordingly. Remote PC repair is also a way companies are offering their support from a remote location by troubleshoot the issues and give a documented solution to its clients.

Now days organizations are using IT technical services which are provided by other companies of they put their own delivery centers at some other location or inbuilt. These services now have become an important part of enterprises to enhance their productivity as well as reduce their operational costs to increase revenue.

Source: EzineArticles

Six Helpful Software Solutions for Technical Support

2011-09-15T02:01:00.000-07:00

Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries that come in via phone, email, web forms and social media sites have many excellent choices. And while not every solution may be the best or right for your business, in a recent informal poll of business managers and IT professionals, Zendesk, Kayako, Assistly, UserVoice, Zoho Support and Freshdesk all received top marks. To find out which one is right for your customer support needs, we've provided a summary of each tool's top features, as well as a link to the company website, where you can see a demo and sign up for a free trial (and find out about pricing).

Zendesk, a popular cloud-based help desk software solution, likes to say it is easy to use, easy to scale, easy to integrate and easily improves customer management – and the customers Enterprise Apps Today heard from agreed. "We absolutely love Zendesk, the tool we use to manage our customer support," said Sander Daniels, co-founder of local services site Thumbtack.com, which receives more than 7,000 customer inquiries weekly. "We used to manage these customer inquiries through Gmail, but the burden of responding to each one of these customers individually became too much." So Daniels went in search of a better solution and found Zendesk.

Among his (and other customers') favorite features: all customer interactions are centralized in a single database; you can create "macro" responses to frequently asked questions; you can prioritize incoming messages according to their importance so you can answer the most important inquiries first; you can easily track the performance of customer service agents; and you can receive inbound and make outbound phone calls directly from the software.

Zendesk also received high marks for its mobile apps. "So many web services make mobile applications that feel like bolted-on afterthoughts made to check a box on a features list," said Marc LaFountain, vice president of support at Tumblr, a blogging software company. But not Zendesk. "Their mobile applications are incredibly useful and elegant," he noted, especially Zendesk's iPad app.

Zoho Support's web-based software helps organizations prioritize, manage and close customer requests quickly. With Zoho Support online help desk software, businesses can build and publish knowledge databases, analyze and improve the performance of their customer support team, provide customer portals and more. Features include the ability to customize your support-request page and fields according to your requirements to manage your support requests effectively (ticket management); automated contract and service level agreement (SLA) management; standard and customizable reports; alerts and notifications; and a self-service customer support portal.

Customers such as Lester Holmes, customer technical support manager at Pearson PLC, also liked Kayako's flexible live chat, where "the customer has the ability to select a local language support specialist based on availability and then start a chat in their local language," he said. "The process is seamless, and truly adds a human touch when engaging our customers over the Internet. By using live chat for customer support, we find that issues resolved quicker, there is less to-and-fro, and customers are much happier as a result."
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Freshdesk's help desk software, which provides support for multiple languages and time zones, comes with many helpful features, including converting customer emails into support tickets, a spam filter and the ability to manage service level agreements (SLAs) and prioritize customer tickets. With Freshdesk, organizations can also customize ticket fields, add their own fields and customize the self-service portal. You can also build a knowledge repository for customer agents to refer to, create forums and integrate the software with Google apps.

Kayako has been developing on-demand (SaaS) and downloadable open source help desk and live chat software solutions for more than 10 years. Among its many features, Kayako gives organizations the ability to: centralize and manage customer queries, whether via email, web forms, self-service, telephone or live chat; automate ticket tracking; import tickets from a current ticket system and customize ticket views; create a knowledge database with standard answers to frequently asked questions; and set reporting and escalation rules.

Source : enterpriseappstoday

Efficient Networking - Technical Support

2011-09-13T20:37:00.000-07:00

Today, you have advanced computer technologies in managing clients and servers in an increased networking environment.

While networking for printers, you need to make smarter use of printer networking solutions. In view of increased networking in home, increasing number of printing networks now have integrated wireless among several wirelessly connected computers. Today your business printer should have an ethernet connection so that it can function on a network. Many models now also have wireless capability for working in an appropriately equipped small office.

While working in networking environment, User Account Control (UAC) is a newly introduced security-related computer technology with Microsoft Windows Vista. It now also comes with Windows 07 and Windows Server 2008. Excellent computer security features like UAC has made file sharing between users more convenient while reducing significantly the risks of confidential files being infiltrated by ordinary users. As a result, whether networking for home or your official purpose, you can share what you want to share and hide what you think is confidential in a safe and secure way.

While networking, you as an administrator need to make full use of features like UAC to further strengthen data security of your business entity. When working on relational database management system such as Oracle, you need to ensure that networking is carried out using all its advanced features. Such advanced networking features separate user and administrator functions without compromising on security. They enhance productivity and efficiency in multi-user computer settings.

Today, most business printers also have embedded Web pages or other tools for hassle free management over a network. Your tech help expert in a technical support forum may help you with a choice of a printer that matches your networking needs the best. Today, you also have small compact printers that can print, copy, and scan. In this way, you can build an efficient network of printers that are compact and can at the same time work in a multi-tasking networking environment.

While networking, it is not unusual to face problems with USB devices. Also, keep in mind that USB Controllers are hardware that allows your PC to operate with USB connections. These USB Controllers need software drivers to operate systematically. That is why your first task should be to confirm that latest USB drivers are installed on your system. Your technical support experts in a good technical forum may help you in ensuring that.

As an administrator, better implementation of security features onto your computer settings will make your multi-tasking very secure and productive. You need to have sound security block that distinguishes between administrators and general users without compromising on security, convenience, and work performance.

Technical Support For Efficient Networking

2011-09-12T22:48:00.000-07:00

Today, you have advanced computer technologies in managing clients and servers in an increased networking environment.

While networking for printers, you need to make smarter use of printer networking solutions. In view of increased networking in home, increasing number of printing networks now have integrated wireless among several wirelessly connected computers. Today your business printer should have an ethernet connection so that it can function on a network. Many models now also have wireless capability for working in an appropriately equipped small office.

Today, most business printers also have embedded Web pages or other tools for hassle free management over a network. Your tech help expert in a technical support forum may help you with a choice of a printer that matches your networking needs the best. Today, you also have small compact printers that can print, copy, and scan. In this way, you can build an efficient network of printers that are compact and can at the same time work in a multi-tasking networking environment.

While networking, it is not unusual to face problems with USB devices. Also, keep in mind that USB Controllers are hardware that allows your PC to operate with USB connections. These USB Controllers need software drivers to operate systematically. That is why your first task should be to confirm that latest USB drivers are installed on your system. Your technical support experts in a good technical forum may help you in ensuring that.

Today, you should be with the latest computer products and services. You should be with the latest upgrades. For instance, if you are a Windows user, you should be using Windows 7.0 for best performance. Its newly-introduced HomeGroup feature makes sharing of files and printers on your home network very easy. Using Windows 7.0, you can now share your files and printers among multiple personal computers conveniently: Across your home network, you have the facility to share files, music, photos, and even printers.

Often, after upgrading, you may face few computer hurdles. But that should not discourage you from using excellent new features that come with latest upgrades. If you need any tech help assistance regarding upgrading, you can consult an online computer forum for technical support.

While working in networking environment, User Account Control (UAC) is a newly introduced security-related computer technology with Microsoft Windows Vista. It now also comes with Windows 07 and Windows Server 2008. Excellent computer security features like UAC has made file sharing between users more convenient while reducing significantly the risks of confidential files being infiltrated by ordinary users. As a result, whether networking for home or your official purpose, you can share what you want to share and hide what you think is confidential in a safe and secure way.

While networking, you as an administrator need to make full use of features like UAC to further strengthen data security of your business entity. When working on relational database management system such as Oracle, you need to ensure that networking is carried out using all its advanced features. Such advanced networking features separate user and administrator functions without compromising on security. They enhance productivity and efficiency in multi-user computer settings.

As an administrator, better implementation of security features onto your computer settings will make your multi-tasking very secure and productive. You need to have sound security block that distinguishes between administrators and general users without compromising on security, convenience, and work performance.

Article Source: http://goo.gl/yKWck

Tech Support Business

2011-09-08T02:39:00.001-07:00

Businesses can offer you solutions to computer viruses and malware. Often viruses and malware can ruin your computer by freezing the data stored in it. It may even erase the data and force the computer to stop working. This can be a major problem for companies surrounding their business on relying on information stored in the company computer system. This can damage relationships with customers and clients and even can ruin an entire company. It is smart to back up your system as a company and technical support can help you with that.

Instructions

1. Create a plan for your company. Craft a business blueprint which will outline the steps you are going to implement to take your tech support business from ground zero to well-established powerhouse. Be sure to get specific when creating your business plan in order to make it easier for potential investors and financial institutions to provide funds for your tech support company in the future. Include areas such as where you want to be in 5 years, your areas of focus, where you will be in one year, and the plan you have to drive traffic to your physical or online location.

2. Find out which licenses and permits are required in your area. Contact the local Department of Business in your tate. Consider hiring a lawyer to set up the type of company you desire such as an S Corporation or Limited Liability Company. If you are tight on money, consider using an online service such as legalzoom.com to set up your tech support company.

3. Decide on the services you will offer. Conduct your own research by phoning computer stores in your area. Obtain the contact information of your competitors by looking online at their websites or in your local yellow pages. Offer the same services your competition offers for a cheaper rate.

4. Find Clients. Walk into businesses in your local area and give these companies flyers. Include your name, phone number, e-mail address, and list of services you offer on these flyers. Let them know you are willing to come to their physical office or attempt to solve their computer issues on the phone. Offer first time clients a discount of 20% off your regular rates for referring other businesses they know to your tech support company.

Gateway Technical Support For Wireless Networking

2011-09-06T03:06:00.000-07:00

Let's consider a situation when you have a computer at your study plugged in directly to the power cable or DSL modem. But now you have got another desktop or a laptop computer through which you want to access Internet from different ends of the house. Now this can be done extending the wired networking setup. But instead of creating a wired maze around, think some ways to connect the second PC wirelessly to the same network.

So, wireless networking has literally become a standard means of PC sharing. The process eliminates wired clutters and makes it easy to relocate computers and its peripherals as needed. It also gives faster access to Internet and other network resources. But, the matter is, how to set up a home networking system. According to tech support experts, setting up a wireless home network is not so critical task and can be done without physical involvement of a technician. However, you must know some basic things about wireless networking protocol to build a better understanding of the technology and follow online technical support guidance easily.

To set up wireless home networking connection it is essential to have broadband connection with a cable or DSL modem. The hardware components you need include a wireless router, USB wireless network adapter for your desktop and a PC card-card network adapter for your laptop. You can purchase the devices online to get a cheaper deal. One thing you should know here is that the wired and wireless networking process is pretty similar from a functional aspect. So, you can pretend that the connected devices are attached to each other with an invisible wire. Only several high-end applications like high definition video streaming can be done faster through wired networking setups.

Once you have all the needed hardware components at hand, you can start installing the network following the step by step instruction given online. Remote tech support professionals provide easy installation guidance so that even non-technical users can follow them. The final step of wireless network setup is configuring the network adapter. If you are running Windows XP, it can be done easily as compared to other platforms. Finally you need to connect the computers. On Windows XP SP2, the OS directly alerts you that the network has been detected. Online technical support is given here to follow the Windows prompt accordingly.

According to computer support specialists, it is advisable to purchase an ADSL modem with built in wireless router to make the wireless networking setup easier and effortless. One thing you should keep in mind that a router is not a security checkpoint of your networking system. So, you must configure security settings for your system carefully to restrict third party or unauthorized access. A wireless network can be quite secured if you configure the setup properly and allow access only to the authorized users. You must change the default setting of access; else it will be wide open to anyone staying within your network broadcasting range.

Article Source: http://goo.gl/rzQoa

Good Technical Support For Curbing Inefficiency

2011-08-29T03:40:00.000-07:00

Today computer is something by which we cannot do with. You use computer for a host of your offline as well as online interactive activities.

Earlier, perhaps you had to take your PC or computer peripherals such as your computer printer to a computer repair shop for even slightest of glitch. Or, you may have to call their shops and wait for their technical support engineers to arrive at your site. Besides taking away a lot of your time and frustrating, perhaps it was also expensive. And your frustration only increased when you were told finally that simply a plug was not properly connected with your PC.

Now you need not unnecessarily wait or frustrate yourself. This will add an extra burden on your pocket. Thanks to advances in online computer technology and online remote repairing, things have changed once and for all for you as a personal computer user. Now, you can get solution for your computer problem without waiting for your technicians to arrive at your site or taking your PC to any computer repair shop. You can do this now by availing services of a good online technical support provider.

They make most of all available networking tools to offer you tech support with speed, accuracy, and diligence through their online network. You get 24x7x365 online support through email, chat, and a host of interactive facilities such as video conferencing. If finally you do need repair for your computer problem, remote outsourcing repair facility provided online will help you solve your computer problem. As a result, your computer problem will be solved without requiring information technology experts to arrive at your site. It may be nighttime or a national holiday. Such services are available round the clock for you as a customer of such outsourced online technical support service provider.

They will take care of all your Windows technical help as well as your other PC-related needs. They provide you with assistance in installing and configuring your printer, WiFi, DVD camera, and other computer peripherals. These online technical support providers will also assist you with a host of additional services including virus attack, PC repair, data loss, etc.

Also while delivering their services; today a good online computer service provider takes measures that keep your data safe. They understand your safety concerns while online. You can come to know about various services on offer by good online technical support providers by visiting free online computer forums.

Such online technical services are geared to deliver you the most efficient networking services your computers need in an ever-evolving platform where distinction between online and offline is fast getting blurred. You can count on such online technical support services for any of your personal computer related problem.

Article Source: http://goo.gl/cUXme

How to Get Computer Help

2011-08-19T00:46:00.000-07:00

There's not many things that are more frustrating than a broken or malfunctioning computer. If you are not so lucky as to be technically gifted in this aspect, you likely need to get help with your computer when it's not operating as it should. Even if your computer is not technically broken, you may still need help with some computer issue, such as a program not installing properly or losing a file that you forgot to save. No matter what your issue, you have several options for getting computer help.

Instructions

Identify the computer issue as much as possible. This will help you explain what kind of help you need. The extent to which you can identify the issue depends on your computer knowledge.

Talk with your friends and family members, especially those that you already know have knowledge of computers. They may be able to help you out for free or refer you to someone who can. With computers, sometimes the smallest little tweak can solve a large problem.

Ask your friends and family members for professional referrals if no one can help out themselves. Computer issues are nearly universal, and odds are someone you know has had to seek professional help.

Contact the computer repair professionals you were referred to or those in your area. Explain the issue and try to get a price estimate.

Check out the various professionals before choosing one. Qualified technicians will have some kind of formal training, such as a degree or certificate. It's also better to find a technician that specializes in your issue or type of computer, such as a Mac or a laptop.

Read more: http://goo.gl/MsVx4

Solution to Technical Troubleshooting- Online Technical Support

2011-08-08T00:12:00.000-07:00

As technology in the workplace, classroom and everyday life becomes more prevalent, so too does the necessity for competent, knowledgeable individuals to help users manage computers and other devices. Mastering tech support, however, is not as simple as being good with your own personal computer. In order to help others with technical difficulties they might be having, you'll need to develop and nurture a deep understanding of the way a computer works and is built.

Online technical support services are increasingly growing up as a favorite choice of consumers looking for competent resources to get their computers fixed. The certified technicians available 24/7 at their help desk can resolve most of your technical problems online via taking remote control of your machine, as long as you have a high-speed Internet connection.

Technical support service providers can be found online by carrying out a simple search on the World Wide Web. What you need to do is just key-in "online technical support" on different search engines (Google, Yahoo, Bing etc...). The search results from the search engine will bring you the list of different support service providers. Visit their website and try to know about their service plans, resolution rates, and customer satisfaction.

Online technical support proves to be of big help to troubleshoot computer issues like malicious software removal, virus removal, disk cleaning (removal of temp files, unused registry entries that pile up with time), and PC optimization among others. The success rate of such service providers is also pretty high when it comes to fixing computer via online remote support.

With the availability of third-party online technical support service providers, it has become easier and more affordable for the end users to get support for their computing needs. You may be stuck with a slow computer that tends to happen frequently due to accumulation of junk temp files, unused registry entries etc. You can easily improve the performance of your slow computer and bring it back to the life at the comfort of your home. Wondering how?

Simply with the assistance of certified online technical support technicians, who have the proficiency to resolve such technical problems related to computer and other technical products. To avail such troubleshooting services, you only have to look for an online technical support provider and pay for their service plan you want. The best part about their services is that they have different service plans to support your technical needs at affordable price ranges. Some of the common plans they offer include per incident support, annual support, and support for next two years or three years.

Sound Problem From Computer Speakers

2011-08-02T00:17:00.000-07:00

There are a number of different reasons why your computer may no longer give sound. If you have this problem, read on to learn how to diagnose the problem and resolve your PC's loss of sound.

Instructions

Check the Speaker Connections and Volume Control Settings

Verify that the lack of sound is not due to faulty speaker connections. A simple way to test it is to substitute the speaker connection with headphones and see if you get any sound.

Open the volume control window by clicking your "Start" button and then "All Programs." Click "Accessories," then "Entertainment," then "Volume Control." Alternatively, just click on the speaker icon that's in your System Tray.

Check the volume and mute settings. If any of the mute check boxes have been checked, uncheck them. If this doesn't work, read on.

Read more: http://goo.gl/MBjhT

How to Locate Phoenix BIOS Passwords

2011-07-22T04:59:00.000-07:00

The basic input/output system, or BIOS, is a program that acts as a digital liaison, managing communications between peripherals and the operating system. Because the BIOS is critical to the operation of a PC, some computer manufacturers and workplaces employ a password for security. If the password is lost or has been reset through electrostatic discharge, it would be impossible to guess without the aid of computer forensics. Sometimes you can gain access to the BIOS through the keyboard, depending on the computer, but typically the solution is mechanical.

Instructions

How to Locate Phoenix BIOS Passwords

Contact your computer manufacturer. All computer manufacturers have websites with technical support available. Have your computer model number and serial number ready. If the manufacturer is unable to help locate a password, standard back-door passwords may help.

Try using the following back-door passwords to access the BIOS: phoenix, PHOENIX, CMOS, BIOS. BIOS passwords are case sensitive.

Contact the motherboard's manufacturer if the back-door passwords failed. Find the motherboard's website for technical support. You will need to open the computer case if you do not know the motherboard brand.

Electrostatic discharge can reset a BIOS password. electrical sticker image by Tijara Images from Fotolia.com

Shutdown and unplug the computer. Unplug the monitor and all peripherals from the PC, including speakers and USB devices. Ground yourself by wearing an antistatic wristband clipped to the metal case, or touch something metal before you open the case. Use the screwdriver to loosen and remove the screws from the case. Look for the motherboard, the largest circuit board inside, attached to one side of the case.

Printing on a motherboard can be hard to see without a magnifying glass. magnifying glass image by .shock from Fotolia.com

Examine the motherboard for a brand name. A good place to start searching is near the processor, the large square box on the motherboard. A flashlight and magnifying glass are especially useful for a clear view of the motherboard. The brand name could be printed anywhere or, sometimes, not at all.

The motherboard battery is round and fairly flat. Computer system motherboard image by Timur Anikin from Fotolia.com

Locate the CMOS battery while you have the case open. If contacting the motherboard manufacturer failed, you will have to remove the battery. The battery is circular, about the size of a dime, but as thick as two to three stacked dimes. Do not disconnect or remove anything yet.

Read more: http://goo.gl/84czd

Windows XP Technical Help

2011-07-17T22:25:00.000-07:00

Microsoft released the Windows XP operating system in 2001 and continues to offer several sources of technical support. Windows XP users can find information within the "Help" section of their computer system and online, and can contact technical support with questions about advanced issues.

Computer

To view computer help in Windows XP, click the "Start" button and then select "Help and Support." A window will open displaying help topics such as computer information, networking, hardware, and performance and maintenance. Access Windows XP troubleshooting programs and diagnostic tools by clicking on the "Fixing a Problem" link.

Online

As of 2010, Microsoft offers an online support center to assist with Windows XP problems (see Resources). Help is available through articles containing information on error messages, program updates and common issues. Microsoft technical communities offer a forum to exchange information, find answers to questions and discuss problems.

Customer Support

You can contact Microsoft's technical support via email, online chat or phone (see Resources). You will need to provide details about your computer system. Include specific information about the technical issue being experienced.

Read more: http://goo.gl/f1d49

Boost Your Computer's Speed Now

2011-07-09T02:25:00.000-07:00

Are you fed up of your computer's slow speed? Well! The case is not just with you. There are thousands more looking out for solutions to boost up their PC's rate of performance. You buy a new computer and soon it does not come up with the same efficiency. Sometimes, you just expect too much perhaps. But all too often, the computer is really slow. But why?

Over time, all data and files keep on accumulating on your hard disk thereby making a mess there. Thanks to computer support Australia companies which are capable enough to reverse these irksome problems and bring your machine back to life! Here, you can help your computer run with the fast speed. Your support technicians greatly increase your PC speed by performing steps like cleaning up and defragmenting disks and the Registry, removing bloated software, and applying performance tweak.

However, results may vary on different computers and factors like your computer usage and maintenance. But you will certainly find computer optimization services worth your money! When you optimize your compute, you save approximately 10 to 30 minutes a day which you used to spend combating with nasty computer problems. Also, your improved PC will prevent you from having technicians look at it every other day thereby saving you lot of dollars.

Availing PC Support Australia optimization services from computer support companies is an ideal solution for every computer user who wants to boost his/her PC for peak performance without costly hardware upgrades.

With a plethora of computer support resources available online, you can call or book your PC optimization service round the clock, and have expert technicians at your service in no time. The support available at these resources is not limited to just one or two computer repair Australia services but they have got the complete array to offer. Those who have tried these online tech services have found these resources extremely beneficial for lost data recovery, computer troubleshooting, virus removal, spyware removal, antivirus installation or configuration, internet optimization etc. They boast to offer professional, friendly advice and services to get your computer up and resolve your computer issues.

Article Source: http://EzineArticles.com/1442590

How to Troubleshoot a Stop 0xC0000218 Error

2010-02-16T21:01:00.000-08:00

This behavior can occur if a necessary registry hive file cannot be loaded because the file is corrupted or missing. Registry files can be damaged because of hard disk corruption or some other hardware problem.

This behavior can also occur if the driver has damaged the registry data while loading into memory, or if the memory where the registry is loading has a parity error. In the latter case, turn off the external cache and check the memory chips. This post provides technical support to fix 0xC0000218 Error.

To resolve this error, complete the following troubleshooting steps until the error no longer occurs:

1. Attempt to start the computer by using the "Load Last Known Good" configuration. To do this, when Windows loads, press the SPACEBAR when the Load Last Known Good message appears.
2. Restore the registry files by using Recovery Console.For additional information about how to restore the files by using Recovery Console, click the article number below to view How to Recover from a Corrupted Registry
You may need to change the boot order in the basic input/output system (BIOS) in order to boot from the CD and launch the Recovery Console. For additional information, click the article number below to view the HOW TO: Install and Use the Recovery Console for Windows XP
3. You may need to change the boot order in the basic input/output system (BIOS) in order to boot from the CD and launch the Recovery Console. Complete a parallel installation, and restore the registry files from a tape backup.
1. Reinstall Windows into a separate folder.
2. Restore the registry hives that are found in the %SystemRoot%\System32\Config folder.
3. If you do not have a tape backup, contact your administrator. The backup of network servers and production workstations is included as a critical part of running any production system.
NOTE: If Windows is stored on a partition formatted with the FAT file system, you can restore the files by using files from another computer and copying the registry hive files into the Windows folder.

4. You may need to change the boot order in the basic input/output system (BIOS) in order to boot from the CD and launch the Recovery Console. If the Stop error message is caused by a hardware problem (for example, bad sectors on the hard drive), the drive might require low-level formatting, repartitioning, reformatting, and a restoration of the entire system from a tape backup to clear up the error. If the Stop error is caused by a physically bad sector, you must use low-level formatting to relocate the bad sector even though this is a drastic solution.

Computer Reapir Services To Fix Computer Problems

2010-02-10T23:58:00.000-08:00

Computer users all around the world require technical support to get rid of their computer related issues. Technical support is basically a term given to the collection of services, which offers solution to the computer related technical issues.

Technical support can be provided either online or on-site. Online computer support is more beneficial when compared to on-site support due to many reasons. The main reason is the availability; you can acquire online technical support irrespective of your location, but this is not possible with on-site support.

With online tech support, you get perfect assistance for:
• Installation, re-installation of software
• Troubleshooting
• Configuring settings for Internet, e-mail, Office suite
• Windows updates
• Virus removal
• Installation of antivirus, antispyware
• PC optimization
• Data recovery

Online technical support requires Internet connection with your system. A technician from your service provider can access your system through remote connection after getting your permission. After accessing your system, that technician will diagnose your system in order to resolve your issue. At last, technician will perform the required task and your issue gets resolved.

So, would be better to say that technical support makes your PC fit and healthy, so that it can work according to your expectations.

Install Printer

2010-02-02T02:28:00.000-08:00

Printer is a peripheral device, which is capable of producing hard copy of the documents stored in electronic form. Sometimes, you have to utilize a remote printer, in case you do not have a local printer. For utilizing a remote printer, you have to install its driver on your computer system.

Follow these steps for installation of a printer driver on a Microsoft Windows XP based computer:

STEP 1: Click Start->Control Panel ->Printers and Other Hardware -> Printers and Faxes

STEP 2: Double-click Add Printer to start the Add Printer Wizard, and then click Next

STEP 3: Click Local printer, clear the Automatically detect and install check box, and then click Next

STEP 4: Click Create a new port, and then click Local Port in the Port type section

STEP 5: In the Port Name box, type the path to the printer in the following format, where server is the name of the print server and printer is the name of the printer:\\server\printer

STEP 6: Click Next, and then select a Windows XP driver for your printer

STEP 7: Click Next, and then follow the instructions to finish the wizard

Follow these steps for installation of a printer driver on a Windows 2000-based computer:

STEP 1: Click Start, point to Settings, and then click Printers

STEP 2: Double-click Add Printer to start the Add Printer Wizard

STEP 3: Click My Computer, and then click Next

STEP 4: Click Add Port, click Local Port, and then click New Port

STEP 5: In the Port Name box, type the path to the printer in the following format, where server is the name of the print server and printer is the name of the printer:

\\server\printer

STEP 6: Click OK, and then click Close.

You can install printer driver for a remotely located printer on a Windows 2000-based computer and later versions.

Technical support

2010-01-21T04:41:00.000-08:00

Technical Support Service is set up to provide technical service to our licensed customers in the Australia. We understand that our customer's success may depend on how effectively you can put your technology to work so it is therefore our mission to empower our customers to achieve their business goals by providing the highest level of Technical Support.
In order to react to your enquiry regarding a General Business Technical Support Query or if you are unable to locate the information you need, our Technical Support team is available 7 days a week.
We all know that connecting to the Internet can provide occasional issues. As part of our commitment to our customers
Computer technical support is the range of services offering help with PC related issues. There are numerous organizations that offer technical support
We are offering many services to our customers, like:
1. Troubleshooting hardware device.
2. Network connectivity checkup.
3. Proper error assignment etc.
And other services by iYogi technical experts.

Experience Better PC Computer Game with Revised Configuration

2009-12-31T01:45:00.000-08:00

PC computer game has given a new definition to entertainment. Now, you can enjoy better and interactive gaming on your PC with the latest technology available. But gaming requires a better hardware configuration due to need of high resolution and animation. Let’s get an insight of configuration details of an ideal gaming computer.

Processor
As we know processor is the ultimate source of energy to drive you PC computer. Hence, to get maximum of your PC in terms of game you should have a processor, which generates less heat and has comparatively lower value of time lag. It means that it will quickly execute the processing of the game phases. For the purpose you can use AMD Athlon 64 4200+ X2 with a 939P, which has been found superior. Also, it is very much cost effective than the normal processor.
Motherboard
PC computer game has shown excellent PC performance with latest the ASUS A8N-SLI Premium NF4SLI 939 motherboard. It has been equipped with smart heat sinks and heat pipes, which can do effective temperature maintenance. Presence of SLI slots make it easy to switch between single or dual graphic cards. It is available at an economical range of about $100.
Cooling mechanism
To achieve better cooling management in your PC for computer game, you must ensure induction of effective heat sink and heat pipe technologies. From the practical analysis it has been diagnosed that Zalman model CNPS 9500 LED with copper metal is best for advance gaming PC. Integrated Arctic Silver Ceramique heat sink will further enhance game performance, which is available for $6.95.

Memory
Again without adequate value of RAM everything is in vain. Hence it is an important aspect, that can’t be ignored while configuring best PC computer for game. RAM units can make or break your gaming experience. It is recommended to do justification with your system with about two 1GB Platinum OCZ RAM, which can be availed for a payment of $265.00. Hence you will be able to enjoy better PC computer game.
Graphics card
Next important role is played by presence of adequate and compatible graphic card. From a series of experiments carried out it has been observed that GeForce 6600 GV-NX66256DP shows better PC performance with most critical PC computer game. This powerful graphic card uses a heat pipe and heat sink technology. You can put double graphic card for advance featured game. Approximately it will cost you $115.

Tune-up your PC for smarter Productivity

2009-12-22T00:06:00.000-08:00

Get your computer our exclusive PC Health Check-Up Services to prevent computer problems and errors that don't leave a chance to bother you every now and then.

At iYogi, you meet an elite team of Microsoft Certified Computer Experts who take every care to provide your computer with the best tune-up treatment for a smarter productivity that you have always wished for! This we all do through a remote desktop connection which lets you sit back and relax while we fix your PC issues.

Also, we understand the time constraints you have and value your precious time! This is why we try to complete the process in the minimum time possible! Of course, without compromising on the quality factor. With iYogi, you always get the best - 24x7.

Scope of Service:

iYogi technicians will help you create a back-up of your computer files on a CD, DVD or external hard drive including the following

INSTALL

Windows updates and security patches

PC Security Services

System clean-up
Spyware scan
Antivirus Installation
Antispyware Installation
Removing Virus and other malware
Remove unwanted files to free hard drive space

Optimization Services

Browser optimization
Optimize PC speed
Backup Outlook emails, address book, favorites

Automated Tasks

Windows Firewall configuration
Schedule automated tasks like windows update, antivirus update and scan

Economics and Software Piracy

2009-12-20T21:16:00.000-08:00

The copyright violation of computer software which is usually known as software piracy involves the unauthorized copying of computer software. This kind of software piracy is very common. Many companies have copyright laws which applies to software, but the degree of control varies.

If computers software were inexpensive, would people pirate less? Lowering the prices of software would be an effective solution if profitable factors were the primary cause behind piracy. Software developer companies can lower the price of their software by producing it in large volume.

Experts in these disciplines ranging from economics, sociology and psychology have observed the motivations behind software piracy carefully. There is no internationally accepted explanation for software piracy. But experts in multiple disciplines have given a number of reasons that contribute to a person's decision to steal software.
It is true that most of the people steal software because of its cost, but let us forget the money issue for now. If the price is higher for a person then what he/she is willing to pay, that person might pirate the software. A common explanation for software piracy goes something like this: The software company is large and makes billions of dollars. One stolen piece of software would not effect the economical conditions of an organization. In other words, since the organizations can not feel the loss so, stealing from them isn't wrong.

A research into this concern suggests that most of the software pirates steal programs regardless of the software's price tag. A study suggests that most of the people view digital property differently than physical property. They don't place as great a value on software as they would to a physical object like a vehicle or a House. People think that stealing a software isn't the same as stealing a physical object because the software is being copied rather than taking a physical object. In short, stealing a software is not a crime because they feel software to have less value than physical objects.

Latest Devices and the Operating Systems

2009-12-20T21:08:00.000-08:00

Do you think that it is you who are in-charge of controlling a computer? Think again! There is the trustworthy computer mouse, which you can move anywhere on the desktop, evoking up your music library or Internet browser at the slightest wave. Youfeel like a director while using your desktop or laptop but there is a lot going with in the computer and the the real man who handles all the task is the operating system.

Most of the desktop or laptop PCs come pre-loaded with Windows operating system. Macintosh computers come pre-loaded with Mac OS X operating system which is developed by Apple. The first thing loaded into the computer system is the operating system because a computer is useless without the operating system.
More recently, small computers have also started using the operating systems instead of any other software. Like Microsoft has launched different versions of Windows Mobile which is being used in mobiles such as Apple's iPhone, Microsoft's Zune and many more. If you like to experiment with electronic devices, you must be well aware with the facts that that operating systems are now available on many of the devices which we use every day like cell phones, wireless access points, digital players etc. The small computers used in all these daily use electronic devices are so powerful that they are now capable of running an operating system and all those applications that are used on a computer. The modern cell phone is now more powerful than a desktop computer, so this improvement makes sense and is a natural development.
The operating system organizes and controls hardware and software to make that device behave in a pliable but predictable way. For devices, an operating system creates the capability to:
serve for different purposes
interact with users in more complex ways
keep up with requirements that change over time

How to turn off and turn on System Restore in Windows XP

2009-12-08T22:29:00.000-08:00

This post provides tech support to turn off system restore utility in windows xp. When you turn off System Restore, Windows XP removes the restore points that track changes in Windows. After you turn off System Restore, you can no longer restore Windows XP to an earlier time.

Manual steps to turn off or turn on System Restore

Steps to turn off System Restore

1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the System Restore tab.
3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
4. Click OK.
5. When you receive the following message, click Yes to confirm that you want to turn off System Restore:
You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.

Do you want to turn off System Restore?
After a few moments, the System Properties dialog box closes.

Understand Remote Backup service

2009-12-07T03:56:00.000-08:00

A remote or online data backup is a kind of a backup service that offers a system for backing and storing data remotely. Today, most of the companies are providing this type of backup services to the end users.

Online backup systems work with the conjunction of a client software program that execute on a schedule, like once a day. This application collects, compresses, encrypts, and send the data to the remote backup service provider's servers. These providers generally target specific market segments

Key advantages of remote backup service
• Remote backup does not require any user intervention.
• Remote backup manages data off-site. Means data are stored in a different location from the original data.
• Unlimited data storage.
• Some remote backup services run continuously.
• Most remote backup services are secure and use a 128 - 448 bit encryption to transfer data over unsecured links.

Features of online backup service:

Network backup

A backup service supporting network backup can back up multiple systems , servers or Network Attached Storage appliances on a local area network from a single device.

Multi-site

These services can back up both data at the main site and data located at remote sites and branch offices.
Remotely access to files

You can easily access backed-up files via a normal web browser. Many services do not support this type of functionality.

Opened file backup

It can back up running files or that are left open, for instance Outlook files .pst. This feature enables IT administrators to perform backup at any time of the day.

Run Web Searches from the Start Menu

2009-11-27T03:43:00.000-08:00

Now, you can also start Web searches from the Start menu. The Start Menu became a lot more handy with the launch of Windows Vista. You can search your PC and run applications with just a few keystrokes. But you can do even more in Microsoft Windows 7. You can run Internet searches from the Start menu after fine tuning the Group Policy Editor.

Follow these steps to make it happen:

1. To run the Group Policy Editor, type gpedit.msc in the Start Menu search box and press Enter.
2. Navigate to User Configuration, Administrative Templates, Start Menu and Taskbar.
3. Now double-click 'Add Search Internet link to Start Menu' and then choose 'Enabled' from the screen that appears.
4. Now click 'OK' and exit the Group Policy Editor.
In order to start the search, just type a search term in the Start Menu Search box and the search box will provide you a Search the Internet link. Now, you need to click it to run the search in your default browser using your default search engine.

Microsoft Windows 7 Search uses the index whenever you use the search box on the Start menu – in the Search Home folder, in libraries, and in locations that are part of a homegroup.

Microsoft Windows 7 Search seems so very handy. It requires Group Policy Editor to enable the Web searches from Start menu and it will not work in the Windows 7 Home or Basic editions.

How to Troubleshooting a Computer

2009-11-25T00:47:00.000-08:00

Computer problem troubleshooting is the source of persistence of the customer support technician and end-user. Troubleshooting starts when computer software or hardware have errors or do not perform well. It may be due to user's fault.

The first step in computer problem troubleshooting is to cover the basics. Is the computer software or hardware installed properly? Whether it is configured properly by setting the computer parameters? Maybe you changed some settings in your computer which caused this problem?

If it is a new software and you have installed it for the first time on your Windows computer then trouble lies in the installation process, specifically in the case of hardware. Hardware requires a device software which is also called a driver that acts as a point of communication between the hardware and the Windows computer. The hardware will not be able to communicate properly with other computer components if the hardware driver fails.

If the driver fails then the corruption of the driver software might be the cause of failure of that hardware. Most of the computer software problems are solved by reinstalling the software or updating the driver might also solve the problem. Sometimes reinstalling the hardware component after extracting it solves the issue.

You can troubleshooting computer problems in Windows with the help of Device Manager and Help menus. A yellow exclamation mark next to a hardware component in the Device Manager points out a computer problem.

Technical Tips to View Photos in Windows 7

2009-11-20T00:58:00.000-08:00

To view phtos in Windows 7, Follow these steps:

1. Select 'Start'>'Pictures' and this will open the Pictures library. This library contains photos that you copy from a digital camera and the Sample Pictures folder, included with Windows 7.

2. Now, to see the pictures Microsoft includes with Windows 7, double-click the 'Sample Pictures' and click the triangle which next to the 'Views' button on the Command Bar. Now select Extra Large Icons for the largest thumbnails of these photos.

3. Double-click the first photo to preview it and the photo will then open in one of these programs:

• Windows Photo Viewer, which is the standard viewer for Windows 7.

• Windows Live Photo Gallery, which is a free photo program from Microsoft.

• Picasa, which is a free photo program from Google.

• You can also view you photos on any other program installed by the company that sold your computer or by the person who set it up, or by your digital camera. If the photo didn’t open in Windows Photo Viewer, you can close the program that opened. Now to view this photo, you need to click a photo in the Sample Pictures library and then click the triangle to the right of Preview and choose Windows Photo Viewer.

4. In Windows Photo Viewer, these tool appear across the bottom of the window from left to right:

• You can change the display size i.e Zoom the display: To zoom in and out of the photo, you need to click the magnifying glass for a pop-up slider.

• Actual Size and Fit to Window: These two tools are in the second position of the toolbar. Most photos are larger than computer screens. The original size shows the true size of the photo, but you can not see all of it at once. If you want to see the whole photo then, you have to click and drag the photo. This is known as panning the photo. You can also use Original Size of the photo to see details in a photo. Fit to Window lets you to see the entire photo at once.

• Previous: depending on how the photos are sorted, you can click this tool to see the photo before the current one. You can also press the left-arrow key on your keyboard to see the previous photo.

• Play Slide Show: Before moving on to the next photo, this button shows each photo in the folder at full screen for a few seconds.

• Next: Depending on how the photos are sorted, you can click this tool to see the photo after the current one. You can also press the right-arrow key on your keyboard to see the next photo.

• Rotate Counterclockwise: A single click of this button turns the photo 90 degrees to the left. You can use this to fix photos that are turned sideways.

• Rotate Clockwise: A single click of this button turns the photo 90 degrees to the right. You can use this button to fix photos that are turned sideways.

• Delete: You can click this button to delete the current photo. Don’t test this button yet as you don’t have many sample photos to work with.

5. To see each of the sample photos in Windows Photo Viewer, you can click 'Next'. Now close Windows Photo Viewer.

How to Repair Boot Errors in Windows XP

2009-09-29T23:41:00.000-07:00

If you can’t intend to move options by pressing F8 you will requirement to rush from XP cd and go to Recovery Console.

1. Remove the non-system disk from your rush device. For example, vanish the non-system round from the disc intend or the CD-ROM drive.

2. Change your computer’s rush sequence. Make sure that your computer's first boot sequence is the CD-ROM Drive.

3. Insert the Windows XP CD-ROM into the CD-ROM drive, and then uphold the computer.

4. Click to superior some options that are required to move the machine from the CD-ROM intend if you are prompted.

5. When the \"Welcome to Setup\" concealment appears, advise R to move the Recovery Console.

6. If you have a dual-boot or multiple-boot computer, superior the putting in place that you staleness admittance from the Recovery Console.

7. When you are prompted, identify the Administrator password. If the chief countersign is blank, press ENTER.

8. Enter in the mass commands:

COPY X:\\i386\\NTLDR C:

COPY X:\\i386\\NTDETECT.COM C:[where X=CD storage Drive].

9. Take discover the CD storage and identify exit.

More Articles >>

Basic Computer Maintenance Tips

How to Troubleshoot a Computer

How to Block Spam from International Senders in Windows Vista Mail

3 Tips on How to Keep Your Computer Unspotted

Windows 7 vs. Windows XP

Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades

2009-09-18T04:01:00.000-07:00

Survey Shows That Nearly Half of Consumers Think Upgrading to a New Operating System Will Require Technical Assistance

iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7operating system. Based on responses from more than 1,000 Windows XP and Windows Vista users, 52 percent think that moving to a new operating system and moving their data is a hassle, suggesting some real frustrations on the near horizon. Nearly half (47 percent) think upgrading to Microsoft Windows 7 may require a call to technical support- potentially causing a huge backlog of support needs, as up to 40 million copies of Windows 7 are expected to be sold in 2009, according to IDC.

"We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface," said Vishal Dhar, President Marketing & Co-founder of iYogi. "We estimate twice as many support calls for current Windows XP users than Windows Vista users, since Microsoft Windows XP users will require a 'clean' install including migrating applications, settings and drivers--a potentially arduous, time-intensive task."

Additional survey findings reveal:

58 percent of users think they will or may upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista.

Only 39 percent of users are aware that Windows 7 is launching soon, suggesting an increased flurry of help questions in the coming months as more people become aware of the upgrade options

iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.

ABOUT IYOGI
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi's unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services - offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers.

For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net.au

How to Troubleshoot a Computer

2009-09-15T04:45:00.000-07:00

Before opting for technical support services and look for "help," verify a countenance at your computer yourself. A lowercase ordinary significance may support you cipher ultimate element and code problems.

• Restart the computer. Many software problems will precise themselves when you do.

• Check your cables. Keyboard not working? Make trusty it's obstructed in. Mouse not responding? Make trusty it's obstructed in.

• Check the automobile power. Plug a lamp into the aforementioned control activity that\'s adjoining to your computer to attain trusty the activity is working.

• Make trusty the computer and guardian are obstructed in.

• Disconnect marginal devices (such as a computer or outside Zip disk) and uphold the computer.

• Listen for extraordinary sounds. Is the chilling follower running? Is the hornlike intend making noises?

• Look exclusive the computer for wires that aren't obstructed in every the way or another imperfect connections.

• Start the computer from an outside start-up disk, much as the grouping code CD that came with your computer.

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How to Block Spam from International Senders in Windows Vista Mail

2009-09-09T00:44:00.000-07:00

I don’t personally use the Windows Mail computer that comes with Microsoft Windows Vista, but patch I was researching how to consume it to admittance my Gmail locally, I unconcealed a pleasant choice in the Junk Email Options pane.

A super turn of the email that I intend consists of accumulation reaching from every sort of planetary domains. Since I don’t have some near friends that springy in other countries, I rattling don’t requirement to wager some email from most of those domains, at small not on my individualized accounts.

To country every of that email accumulation from touch your inbox, open Windows Mail and go to the Tools \\ Junk Mail Options item. Click the International tab, and you should wager this screen:

There are digit seperate structures that you can country planetary spam: First, you can country the domains themselves by selecting them here. If you do the Select All option, you should be warned that .US is also in that list.

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Protect your Ms Word book with a password
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Protect your Ms Word book with a password

2009-08-27T01:23:00.000-07:00

You can assure your certificate by applying password so that crooked being can not affectation as able-bodied as adapt your document. You can administer two types of passwords:

Password to accessible the document:

If it is activated again you accept to accord the actual password to accessible the document, contrarily you cannot accessible the document.

Password to adapt the document:

If it is activated again you accept to accord the actual password to adapt the document, contrarily your certificate is opened but you cannot adapt the document. It agency that your certificate becomes read-only.

To administer a password to document, chase these steps.

* Accessible Save As chat box by selecting "Save As" command from Book menu.

* Bang "Tools" button of Save As chat box and accept "General Options" from bead down menu, "Save" chat box appears as apparent in amount below.

* Enter aboriginal password in "Password to open" argument box and additional password in "Password to modify" argument box (if required) and bang "Ok" button of chat box. Microsoft Word will accessible "Confirm Password" chat box for the acceptance of passwords. The best breadth of password is 15 characters.

* Re-enter the password to accessible and password to adapt and bang "Ok" button of Confirm Password chat boxes one by one.

* Bang "Save" button of Save As chat box.

Make sure you don’t share your password with anyone. Keeping your password a secret is a must for your personal data and computer security.

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How to Get Drivers for windows 7

2009-08-24T22:04:00.000-07:00

Looking for Microsoft windows 7 drivers, don’t worry here you search ends, and if you need any technical support for ant technical issue you can always visit http://www.iyogi.net.au

Step 1

When Microsoft Windows 7 is installed and ready, it would be active on the absence drivers. Performance would be minimized (especially your Graphic Cards).

First, click the START menu, and click CONTROL PANEL.

Step 2

All Control Panel Items

The Control Panel will either accept several icons, or will appearance you the capital categories. If it is the later, click " All Control Panel Items " in the lower right.

Step 3

2nd Column, 4th Row

Click " Device Manager ".

Step 4

Click

Click " + "

On the larboard duke ancillary of " Device Manager " will be all the accouterments apparatus that your Microsoft windows has accustomed on your computer. Open the subcategories by beat the " + " symbol

Step 5

Right Click Component -----> Update Driver

Now, go advanced and appropriate click anniversary of your computers locations and click “Update Disciplinarian ". Then click “Seek automatically for adapted disciplinarian software ".

Step 6

This should accomplish Windows seek for the new drivers support or it should affirm that the drivers are already up to date. You can go advanced and do that for aggregate you feel is all-important to be updated. The accepted advertisement of a lot of of the drivers you'd charge are:

Bluetooth

Computer

Disk Drive

DVD/CD-ROM drives

IDE ATA/ATAPI

Network Adapters

Processors

System Devices

Display Adapters

Step 7

For NVidia, they accept a new set of Windows 7 video drivers, just go to this site:

www.nvidia.com

Then, go to the " Download Drivers " bar on top and click " Windows 7 ". It will yield you to a new site, area you can chase its own instructions.

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How to Clear Recent Documents in your start up Menu
How to Add Your Gmail Account to Outlook 2007
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How to Clear Recent Documents in your start up Menu

2009-08-18T21:05:00.000-07:00

There are a few affidavit you you ability wish to clear your Recent Documents. It slows down your Start Card and you ability not wish humans seeing images, documents, argument files you've ahead had open.

They accomplish abounding programs that do it automatically or advice you annul Recent Abstracts and added issues like Browser History, PageFile, Cookies... you name it but they may amount money or in fact install spyware or virus on your computer. And to remove them you will need spyware blocker and virus removal softwares.

This is how you do it after a program. It's easy, anyone can do it and it alone takes a few clicks and a few account of your time..

Step 1

On your Microsoft Windows computer, click the Start button. Go to Settings and again go to Task Bar and again Start Menu.

Step 2

Now Click the Start Card Tab at the top

Now Click the Start Card Tab at the top and again click the Customize button at the bottom.

Step 3

Click Clear

Now artlessly click Clear.

That's all. You just austere Recent Abstracts in the start menu.

NOTE : Clearing the Recent abstracts doesn't annul the files from your computer.

Read more.... and learn more >>>

How to Add Your Gmail Account to Outlook 2007
How to Install Extensions in Google Chrome
How to get a flawlessly computing experience of your slow computer
3 Tips on How to Keep Your Computer Unspotted
Windows 7 vs. Windows XP
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How to Detect and Repair Applications In Microsoft Office 2007

How to Add Your Gmail Account to Outlook 2007

2009-08-06T22:33:00.000-07:00

Everybody loves Gmail, but some humans use a desktop client, abnormally in accumulated environments area Outlook is king. Adding your Gmail annual to Outlook 2007 couldn’t be easier.

First we charge to accomplish abiding your gmail annual is set up to accredit POP (Post Office Protocol). In Gmail just go to mail settings and accept the Forwarding and POP tab. Click on one of the options to accredit POP.

Now accessible up Outlook 2007 and go to Tools \ Annual Settings...

Under Annual Settings accept the E-mail tab and click on New...

Enter in all of your gmail annual advice **make abiding there is no analysis next to Manually configure server…You do not accept to go through these added steps. Just click on Next.

After Outlook has auspiciously configured the e-mail server settings you can go advanced and click Finish.

Go aback to your inbox and hit send/receive and you are done!

If this doesn’t work

If you are facing technical problems with the automated setup, you’ll charge to accept the “Manually Configure Server” option, and again ample in your data as follows:

Here are the important settings:

- Email Address: Your abounding gmail address

- Incoming Mail Server: pop.gmail.com

- Outgoing Mail Server: smtp.gmail.com (Note: If you accept problems with sending email you may accept to analysis with your internet provider, as they generally crave you to forward email through their system. If you still face any technical problem you can always reach us at 1800602586 for technical assistance. We will be happy to help you out.)

- User Name: Your abounding gmail email address

Now you’ll charge to click on the More Settings…button and analysis the box on the Approachable Server tab for “My approachable server requires authentication:

Now about-face to the Advanced tab, and analysis the box that says “This server requires an encrypted connection”, again change the fields to bout these values:

- Incoming Server: 995

- Check the box for “This server requires an encrypted connection”.

- Outgoing Server (SMTP): 587

- Change the blazon of encrypted affiliation to Auto, or use TLS if you face problems.

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How to Install Extensions in Google Chrome

2009-07-31T01:13:00.000-07:00

Feeling adventuresome and absent to try some extensions in Chrome? The Chromium Code developers accept three fun and advantageous extensions that you can add to your accession of Chrome in my Microsoft windows xp.

Note: You will charge to be application a contempo block body of Chrome or a Dev Channel release.

Get Chrome Accessible for Extensions

First things first, you will charge to do a little bit of basic plan to get your accession of Google Chrome browser accessible for extensions. Locate the shortcut(s) for Chrome and appropriate click on them. Select “Properties”.

Once you accept clicked through, you will see the “Properties” window with the “Shortcut” tab displayed. In the abode breadth for “Target:” you charge to either blazon or adhesive “-“enable-extensions” (without the adduce marks) at the end authoritative assertive to leave a individual amplitude in amid the final adduce mark and the accredit extensions command. Once you accept that finished, click “Apply”, again “OK”.

Now you are accessible to go get those extensions!

Installing the Extensions

You will charge to go to the Extensions home page (link provided at basal of article) to select and install the extension(s) that you want. The three extensions that are currently accessible are Gmail Checker, Subscribe in Google Reader, and BuildBot Monitor. As you can see, anniversary addendum has “Install” and “Download Code” links.

Choose the extension(s) that you wish to use and click on “Install” for anniversary one (for our example, all three extensions will be installed). Once you accept clicked “Install”, you will see the afterward bulletin for anniversary addendum you accept chosen. Click “OK” to complete the installation.

After installing all three extensions, Chrome will attending like this. Notice that Gmail Checker and BuildBot Monitor are announcement side-by-side in the lower larboard bend .Looking great!

Now to yield an afterpiece attending at anniversary addendum in action.

Clicking on the Gmail Checker, Subscribe in Google Reader, and BuildBot Monitor extensions will accessible up new tabs. The tab for the “BuildBot Monitor” addendum gets absolutely detailed.

Accessing Your New Extensions

Now that you accept new extensions, how do you admission them or annul them if you change your apperception about them? All you accept to do is blazon or adhesive “chrome://extensions/” (without the adduce marks) into the abode bar and hit “Enter”. Here is what the extensions page looks like. To uninstall any of the extensions artlessly click on the “Uninstall” button.

Have fun with your new extensions for Chrome!

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Windows 7 vs. Windows XP

2009-07-28T21:23:00.000-07:00

Many PC manufacturers, including netbook makers, are alms a free upgrades and advancement agenda for Microsoft's Windows 7 and it's time we activate out how Windows 7 will accomplish on one of the a lot of accepted netbooks currently on the market! Using the absolution candidate, we installed Windows 7 on the Dell netbook and ran all the benchmarks we run in our abounding reviews in adjustment to get a abounding consequence on how Windows 7 endless up against Microsoft Windows XP on a netbook. Many in the association active netbooks are absolutely acquisitive Windows 7 holds its own on a netbook because, let's face it, 2002's Windows XP on any 2009 arrangement just seems backwards.

Armed with a 4 GB accelerated USB flash drive and step-by-step instructions by Kurt Shintaku, we were calmly able to install Windows 7 on the netbook. We aboriginal austere the Windows 7 RC angel to a DVD, but you could calmly arise the ISO to a basic drive instead. Following the affiliated instructions, we created a bootable Windows 7 accession flash drive with no issues.

Now, aback the flash drive is detected as a disposable harder deejay to the computer, we had to adapt the BIOS settings in adjustment to accomplish the flash drive the primary harder disk. Already we did this, the Windows 7 installer booted appropriate up and we were able to activate our Windows 7 accession just as any other. There is a slight trick, though, as already the installer copies the antecedent set of files to the harder deejay and reboots, you accept to access the BIOS afresh and set the centralized harder drive aback to the primary so it is the one that boots. Besides that, installing Windows 7 was a breeze.

Windows 7 had drivers installed for all of our accouterments appropriate out of the box except the ACPI disciplinarian which allows the dejected action hot keys to all plan correctly. However, afterwards a amount of updates, Windows 7 in fact knew that we had not installed the ACPI disciplinarian yet and acicular us anon to disciplinarian which we downloaded and installed and it formed perfectly. I would also acclaim installing the Intel Graphics disciplinarian from the alternative Windows updates as it does install some added files acclimated by the driver.

Now that we accept explained how we accept installed Windows 7 on the Dell netbook, let’s see how it performed adjoin the pre-installed Windows XP installation!

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Spyware Removal Australia

2008-10-14T22:42:00.000-07:00

Causing loss to business and PCs alike, the spy ware problem is growing worse and reaching higher levels of infection each day. Several pop ups, unwanted browser home pages, others controlling your computer out of your knowledge and having access to your personal information are just a few of the ways a spy ware can opt for to cause harm to your computer.

Today, spy ware removal Australia has been made extremely simpler. Thanks to computer support Australia resources offering 24×7 help for all computer enthusiasts. They help you identify and remove nasty spy ware files, malicious applications and software from your PC with no computer experience needed.

You will probably be surprised at what these applications will track on your system. With the help of computer help Australia resources, you can now free your PC from spy ware’s grip.

After identifying and removing any spy ware from your PC, your computer support worker ensures to take necessary measures to keep your machine spy ware free. However, you should also be cautious enough to protect yourself and your computer from spy ware. For example: Never download stuff from unrecognized websites or never open any email from unknown source. Also, you are advised to not to click on any attractive or strange looking pop-up windows.

Spy ware support Australia exists because there is a sheer money motive behind it. This is because there is so blasted much of it. Whereas a virus is generally written by someone for no real reason other than to do it, spy ware is simply designed for cash flow. Not all of it is written well, but plenty out there are.

When you avail spy ware removal services for your computer, you might try asking the advice of the support worker on what kind of anti-spy ware software programs you should use. These computer support technicians are knowledgeable enough to answer most questions involving your computer needs.

Taking care of your PC is significant to maintain its performance level. This involves software for the spy ware removal as well as protection against malware. Don’t assume that your PC can take care of itself. You are the master who ought to help it and prevent critical situations.

Install Windows Vista Installation Australia

2008-10-03T01:31:00.000-07:00

Because many (some would say most) of the TV Pack's new features center on new television distribution formats, support for them generally requires new hardware. Even if you own a relatively new tuner from one of the major manufacturers, such as Hauppauge, AVerMedia, Silicon Dust, or ATI, the process is hardly trivial; support within Media Center doesn't necessarily mean the tuner card's drivers support the format, after all. Indeed, Hauppauge recently did an end-run around drivers, leading enthusiasts to add an entry to their Registries that adds QAM functionality to many of Hauppauge's new cards. Proceed with caution.
In addition to the right tuner hardware, TV Pack requires a computer running Windows Vista Home Premium or Ultimate (x86 or x64) and Service Pack 1. Microsoft claims that the system will run best on a fresh install of the OS, but many people have reported success adding it to an existing installation. Once you've found and downloaded the TV Pack, installation is a three-part process: First you'll install Windows Media Center TV Pack 2008, then the new Play Ready DRM software, and finally a few patches for known bugs. Here's how it works:
1. Install Windows Media Center TV Pack 2008. This component provides the basic functionality of the TV Pack, and it can't be removed once installed.
2. Install the Play Ready PC Runtime. Play Ready is a new DRM scheme from Microsoft, ostensibly the successor to Plays For Sure. According to the technology's Web site, "Microsoft Play Ready is a new content access technology that enables business models for a wide range of digital entertainment content." It was designed originally for mobile phones, but seems instead to have become a key part of the new WTV file format. Download the (x86 version here or the 64-bit version here.
3. Install patches. Before releasing the software, Microsoft found and fixed a number of bugs (though there are still a few unlatched ones). Install the following two patches from the Download Center to solve some known glitches. KB951685 fixes an issue in which video playback stops responding when you watch video or Live TV on a Vista computer. KB950754 fixes noticeable problems that occur in the video when you use the DirectSound renderer on Windows Vista Installation Australia
. Follow this up by running Windows Updates and installing anything required or recommended before launching Windows Media Center and walking through the setup menus.
Source:www.pcmag.com

Microsoft Certified Technical Support Australia

2008-09-23T01:57:00.000-07:00

International Business Machines Corp. will review its membership in the bodies that set common standards for the technology industry and may withdraw from some, potentially undermining the system that makes electronic equipment and software interoperable world-wide.
The Armonk, N.Y.-based computer maker is expected to announce the review Tuesday, according to company officials. IBM has become frustrated by what it considers opaque processes and poor decision-making at some of the hundreds of bodies that set technical standards for everything from data-storage systems to programming languages, those officials said.
A recent battle over the selection as an international standard of the file format used in Microsoft Corp.'s Office software suite appears to have influenced Computer support Australia decision. Microsoft, of Redmond, Wash., won that contest in April when its Open XML format was approved by the Geneva-based International Organization for Standardization, or ISO.
Standards are key to the tech industry, where they provide a common foundation for products from different manufacturers. Internet standards allow millions of computers to display a Web page the same way. IBM controls a vast cache of intellectual property in the high-tech field. As a result, its contributions and agreement are often critical to forming a standard.
IBM and open-source groups that support collaborative software development said Microsoft had stacked the national committees that make up the ISO with employees and sympathetic voters. They also said Open XML is so complicated and obscure that only Microsoft could fully exploit it, cementing the software company's already-considerable lead in office-document software. IBM backed a rival format called Open Document that was already certified as an ISO standard.
A Microsoft Certified Technicians said standards bodies are "invaluable" because they provide "an even and predictable playing field" to the industry. Their decisions reflect the views of a preponderance of members, "not the interests of any single party," he said.
"There are lots of issues" with standards groups beyond the office-documents arena, said Bob Sutor, an IBM vice president who is the company's top standards official. He cited high membership fees that deter small players, complicated intellectual-property policies and opaque procedures.
In an interview, Mr. Sutor singled out for particular criticism Ecma International, a Geneva-based group of which IBM was a founding member more than 45 years ago. Ecma certified the Open XML standard over IBM's objection and submitted it to ISO for broader approval.
Getting a company-backed product approved as a standard can be a boon: In Microsoft's case, Open XML's certification eased hesitations by some government purchasing agents, who were reluctant to buy nonstandard software.
Istvan Sebestyen, Ecma's secretary-general, said he was "really amazed" at Mr. Sutor's contention that Ecma certification can be bought, and added he hadn't heard formally from IBM about any intention to withdraw. "Ecma didn't get one single dime more" from the Open XML approval, he said.
source: online.wsj.com

Remote Technical Support Australia

2008-09-16T03:59:00.000-07:00

AT&T Tech Support 360, designed specifically for small businesses, provides remote technical support Australia, installation assistance and PC performance tuneup 24 hours a day, seven days a week. Available for as little as $19 a month per computer, the service features live assistance via any high speed Internet connection. Customers can get service anytime by simply calling or booking appointments online.
AT&T Tech Support 360 uses experienced IT-certified, U.S.-based professionals. To ensure customer support quality and promote security, all calls and remote access interactions are recorded. In many cases customers can schedule work with the same technician who previously helped them.
"Small businesses have told us that dealing with computer problems can be overwhelming and takes time away from running their business," said Roman Pacewicz, senior vice president, AT&T Regional Business Marketing. "AT&T Tech Support 360 is designed to help small businesses overcome the challenge of staying current with the technology that can help them compete."
"This innovative service provides customers with a 'virtual IT director' to help them avoid the costs of bringing technicians in-house or wasting time trying to fix problems themselves. Now small businesses have the same flexibility that large companies have to use the latest technology, while being ready for any computer challenge around the clock."
Trained professionals troubleshoot computer hardware and software problems by remotely connecting to and accessing customer computers, diagnosing the problem and taking corrective action. However, the service supports more than just PCs, offering small businesses a single point of contact for help with nearly 350 standard business software applications, numerous printers, Wi-Fi routers and AT&T High Speed Internet Business Edition, as well as providing basic PDA and BlackBerry(R) support.
"With Tech Support 360, AT&T is strongly positioned to provide end-to-end optimization of customers' computing experience," said Steve Hilton of Yankee Group. "By combining the largest footprint of broadband in the United States with state-of-the-art technology tools to help ensure that computers run faster and with fewer problems, AT&T brings the performance and support enjoyed by large enterprises with highly skilled IT staffs to small businesses, and at an affordable price."
AT&T Tech Support 360 is available in a variety of one-time service options or in three levels of annual service subscription plans. Each subscription plan comes with unlimited remote access support for hardware, software and network connections for customer PCs. Yearly subscription service plans range from $19 to $28 per month per computer.
Customers also have the option to purchase one-time services like laptop and desktop computer performance tuneups or other services, such as software application training and wireless local area network setup and support. In addition, onsite service appointments are available for an additional fee.
All service plans require an initial setup, which costs $89 and includes the first month of service and a full PC tuneup with anti-virus software update. Customers can receive a special discount on the service when bundled with qualifying AT&T broadband offers. The discount includes a waiver of the setup fee.
source:www.marketwatch.com

Microsoft technical support Australia

2008-09-04T07:32:00.001-07:00

Support on click - a Microsoft technical support Australia Company, had recently launched its services in Australia, and has already generated over 327 customers from the continent. With over 16000 customers in the US, around 7000 customers in the UK and 4000 customers in Canada, the company has a target of developing the customer base in
Australia and taking the count to 1000 by the end of September 2008. However, it's not the quantity that matters but the quality of service and the customer satisfaction - which is the USP of the company.

There are thousands of PC Support Australia users in Australia and it is obvious that the users need Computer help Australia from time to time. The company is overwhelmed by the response it is getting from the Australian customers. As per the customer feedback it is found that most of the PC users have either problem with the operating system or with virus.

While most anti-virus Australia scanners are only able to identify viruses that have been pre-analyzed by virus researchers, Support on Click uses the latest technology to analyze programs, detect unknown or new macro viruses and enable the user to use a computer free from the infected files immediately.

Vista was introduced in January 2007 and quickly became the world's dominant operating system since it is pre-installed on the vast majority of new PCs. But it has failed to catch on in the business market and according to a recent article in Computer World; many PC owners often downgrade their system to run the previous operating system Windows XP, which is considered by many experts to be faster and more stable. Support on Click thus provides support for both these Operating systems, and have helped PC users to upgrade / downgrade their OS. Microsoft is currently working on a successor to Vista called Windows 7, which could debut as early as next year.

Outsourcing Technical Support

2008-08-28T06:00:00.000-07:00

Technical support (also tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support Australia may be delivered over the telephone or via various online media such as e-mail or a Web site. Larger organizations frequently have internal technical support available to their staff for computer related problem. The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services

Technical support centers can be certified to help ensure a particular business is maintaining a high level of information technology service and support standards. Of the certifications available for support centers and technicians, there are two internationally recognized certifications geared specifically towards support centers as a whole – The Help Desk Institute (HDI) Support Center Certification and the Service Strategies Service Capability and Performance (SCP) Standards. Both certifications were developed by experts and organizations from around the world and both were developed under the premise of enhancing the quality of customer service and support.

Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business’ need, want, or desire as it revolves around their ability to sufficiently serve their customers or users. The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of the organizational structure is dependent on the technicians’ understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level. A common support structure revolves around a three-tiered technical support system.

Your Business Short of Good Technical Support?

2008-08-25T01:52:00.000-07:00

Tele performance provides technical support Australia domestic markets, with world leading onshore and offshore solutions, supporting over world wide n/w.

Technical support includes customer care/service, service inquiries, basic troubleshooting and help. For many clients’ customers, Teleperformance agents are the first contact and interaction they have with the organization directly.

It is imperative that the customer experience is a positive experience that helps meet the various support needs of your customers in terms of resources (services and support) available to them in addition to the timely and courteous support of their purchased device/s.

Teleperformance’s Solutions:

Effective technical support Australia is therefore a major tool of customer care and can bring you a decisive competitive advantage. Our teams of qualified experts have the skills required to understand your technological issues and provide you with technical support functions, bringing together two different services:

Technical Assistance - Level 1 and Level 2 provides consumers with answers to easy technical questions. These services can be delivered in all our contact centers.
Technical Assistance - Level 3 is provided by our experts, such as TechCity Solutions in Europe. Specialists in their field, technicians can answer to your clients with a complete technical knowledge of your products. Whether graduates of renowned universities or self-taught, technicians are selected and trained in the company’s operational methods. They use their customer relationship and user listening skills to provide the best diagnosis possible. By a precise knowledge management policy based on continuous sharing and enriching of information, the agents achieve a high first-call issue resolution rate. The three key actions in client relationship management (understand, solve and validate) are continuously measured on the field to achieve customer satisfaction.
Help-Desk - By increasing user satisfaction, the Help Desk allows our clients to improve their productivity while their information systems increase in performance. The Help-Desk has become essential, having based its success on the concept of one single entry point for all users.

Our aim is to solve users’ problems on the first contact, whether related to the use of office equipment or business applications.

Our teams personalize their responses according to the various levels of requests and expertise of employees.

The workflow associated with the treatment of each incident is traceable and can be consulted remotely by the client’s IT management including escalation management, real-time automatic warnings, reminder procedures and customized management activity reporting.

Our capabilities span the delivery mediums of:

Voice – inbound and outbound live agent capabilities, technology, and infrastructure from any of our facility locations domestic and offshore.
Email & Chat – alternative delivery mediums provided through our Instant Service tool suite
IVR – Complete end-to-end Interactive Voice Response technology and capabilities that can be customized specific to program requirements
Back Office – facilities, technology, and infrastructure to handle back office processing, data entry, mail processing, accounts receivables/payables

Benefits to our Clients

Teleperformance places at your disposal:

The codification of knowledge and processes to ensure a truly relevant and reactive response: diagnosis > problem resolution > measurement of satisfaction
Complimentarily of all customer contact channels
The best combination of "human" (handling of queries by technicians) and "automated" (IVR, FAQ, etc.) solutions.

Source: teleperformance.com

Technical Support Australia

2008-08-21T02:26:00.000-07:00

The Technical Support Australia group will train you to troubleshoot and solve technical situations on our supported systems. You will be providing technical phone support for Reynolds and Reynolds hardware to customers and Field Service personnel. Supported hardware includes terminals, printers, modems, networking equipment, which includes switches/hubs, routers, wireless LAN equipment, and fiber optic equipment. You will have the opportunity to work with some of the latest hardware and software currently available.

You will also have the opportunity to test new and existing equipment and create support documentation as well as recommend changes to new and existing products to enhance their reliability and performance.

We are looking for someone who is self-motivated, goal oriented, possesses a high level of confidence in their abilities, is able to work in both a team and individual environment, and has above average communication skills.

A comprehensive training process is provided that will cover each piece of equipment you will be asked to support. Training includes computer-aided instruction, lecture, and individual hands-on training. All materials and tools will be provided.

Some shift work is required and these shifts will be rotated weekly. After training is completed and proficiency is achieved you will be placed in the rotation for periodic on-call pager duty.

Less than two years ago, Gregory E. Bledsoe Sr. and Joseph Lincoln merged a couple of homegrown businesses that originally made house calls to repair sick PCs.

Today, Lincoln-Bledsoe Global Technologies is an international information technology company that keeps technical support systems running smoothly for multimillion-dollar corporations in the United States and Australia.

Bledsoe and Lincoln attribute this success to their backgrounds working for major companies, the foresight to keep their day jobs as fledgling entrepreneurs, a willingness to play off each other’s strengths and the ability to rebound quickly from mistakes.

Not only do they stay ahead of industry trends and emerging technology, but they also know when to delete a less profitable segment of the business and grab a better opportunity.

By the time Lincoln and Bledsoe merged their two companies in 2006, they already had 12 years of combined entrepreneurial experience. They had also worked in IT for Exxon Mobil Corp., Anadarko Petroleum Corp., BellSouth and the old Houston Lighting & Power Co., where they met in 1994. Those experiences made them realize they could provide similar services to smaller businesses.

“We want to be able to deliver what we saw in corporate America to small and mid-sized companies that traditionally could not afford it,” Lincoln says.

Both started small, with the home-computer market.

Bledsoe was the first to test the waters. In 1999, while working at Exxon Mobil, he and a friend launched a business wiring new homes for computer networks, eventually expanding into PC repair. Bledsoe continued the enterprise after moving to Anadarko as a technical analyst.

Meanwhile, Lincoln was at Exxon when he heard President Bush’s post-9/11 appeal to start small businesses. He founded Joey’s Computer Services, complete with kangaroo logo and radio ads. Like Bledsoe, he juggled his corporate job and home-based venture.

Although successful, the solo enterprises taught them several lessons.

Some of Bledsoe’s early success, for instance, involved sheer luck and moxie. Although he and his partner were skilled technicians, they knew little about running a business. They winged it during a chance meeting with a contractor building George Foreman’s house, Bledsoe says. They pretended to know what “CCTV” (closed-circuit television) was — and then later attended a CCTV seminar. They were clueless when the contractor mentioned a “draw check.” And speechless when he handed them a check for $50,000.

“We didn’t even have a bank account,” Bledsoe recalls. “So we take this $50,000 check, and we kind of look at it and look at it and look at it. And then we went to Chase and opened up a small-business account.”

Lincoln, meanwhile, had a crash course in labor laws when a former worker filed for unemployment. He also got a rude awakening about employee theft.

“There are very strict laws that you have to follow in corporate America, and I ... knew maybe one,” he says. “My ignorance of those laws impeded my growth. As an entrepreneur, all I wanted was the phone to ring, techs to bring in dollars and invoices, to advertise on the radio, with very (few) controls in place. I had theft, I had employees scheming, I had shrinkage with inventory.”

Lincoln and Bledsoe realized they needed to get focused. Bledsoe’s supervisors ultimately asked him to choose: Anadarko or his own company. He went solo.

Lincoln discovered he couldn’t handle so much business with just a few techs. And Joey’s Computer Services was finally generating sufficient money that he could leave Exxon Mobil.

Shortly before they merged in 2006, Lincoln and Bledsoe had discovered that on-site PC repair was not only costly for them, but for customers as well. People didn’t want to pay a technician $200 to fix a $350 desktop. So they decided to focus exclusively on corporate accounts.

“We saw it as a dying entity, (so) we dumped our retail segment completely,” Lincoln says. “We’ve become more profitable, more manageable and have fostered better relationships.”

Today, Lincoln-Bledsoe has between 50 and 70 customers, including chemical companies, law firms and insurance companies. The company maintains, manages and repairs some 50 servers and 644 machines for these customers. Almost all of the services are handled remotely, from Lincoln-Bledsoe’s Houston office. “House calls” are rare today. In fact, the company’s catchphrase is “Your Remote Control.”

That remote includes, among other services, a network operations center that maintains and monitors customers’ servers; a help desk that handles work orders submitted by companies online; and a project team that devises a thorough IT project plan, provisions equipment, trains customers and manages the system.