Tuesday, October 14, 2008

Spyware Removal Australia

Causing loss to business and PCs alike, the spy ware problem is growing worse and reaching higher levels of infection each day. Several pop ups, unwanted browser home pages, others controlling your computer out of your knowledge and having access to your personal information are just a few of the ways a spy ware can opt for to cause harm to your computer.

Today, spy ware removal Australia has been made extremely simpler. Thanks to computer support Australia resources offering 24×7 help for all computer enthusiasts. They help you identify and remove nasty spy ware files, malicious applications and software from your PC with no computer experience needed.

You will probably be surprised at what these applications will track on your system. With the help of computer help Australia resources, you can now free your PC from spy ware’s grip.

After identifying and removing any spy ware from your PC, your computer support worker ensures to take necessary measures to keep your machine spy ware free. However, you should also be cautious enough to protect yourself and your computer from spy ware. For example: Never download stuff from unrecognized websites or never open any email from unknown source. Also, you are advised to not to click on any attractive or strange looking pop-up windows.

Spy ware support Australia exists because there is a sheer money motive behind it. This is because there is so blasted much of it. Whereas a virus is generally written by someone for no real reason other than to do it, spy ware is simply designed for cash flow. Not all of it is written well, but plenty out there are.

When you avail spy ware removal services for your computer, you might try asking the advice of the support worker on what kind of anti-spy ware software programs you should use. These computer support technicians are knowledgeable enough to answer most questions involving your computer needs.

Taking care of your PC is significant to maintain its performance level. This involves software for the spy ware removal as well as protection against malware. Don’t assume that your PC can take care of itself. You are the master who ought to help it and prevent critical situations.
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Friday, October 3, 2008

Install Windows Vista Installation Australia

Because many (some would say most) of the TV Pack's new features center on new television distribution formats, support for them generally requires new hardware. Even if you own a relatively new tuner from one of the major manufacturers, such as Hauppauge, AVerMedia, Silicon Dust, or ATI, the process is hardly trivial; support within Media Center doesn't necessarily mean the tuner card's drivers support the format, after all. Indeed, Hauppauge recently did an end-run around drivers, leading enthusiasts to add an entry to their Registries that adds QAM functionality to many of Hauppauge's new cards. Proceed with caution.
In addition to the right tuner hardware, TV Pack requires a computer running Windows Vista Home Premium or Ultimate (x86 or x64) and Service Pack 1. Microsoft claims that the system will run best on a fresh install of the OS, but many people have reported success adding it to an existing installation. Once you've found and downloaded the TV Pack, installation is a three-part process: First you'll install Windows Media Center TV Pack 2008, then the new Play Ready DRM software, and finally a few patches for known bugs. Here's how it works:
1. Install Windows Media Center TV Pack 2008. This component provides the basic functionality of the TV Pack, and it can't be removed once installed.
2. Install the Play Ready PC Runtime. Play Ready is a new DRM scheme from Microsoft, ostensibly the successor to Plays For Sure. According to the technology's Web site, "Microsoft Play Ready is a new content access technology that enables business models for a wide range of digital entertainment content." It was designed originally for mobile phones, but seems instead to have become a key part of the new WTV file format. Download the (x86 version here or the 64-bit version here.
3. Install patches. Before releasing the software, Microsoft found and fixed a number of bugs (though there are still a few unlatched ones). Install the following two patches from the Download Center to solve some known glitches. KB951685 fixes an issue in which video playback stops responding when you watch video or Live TV on a Vista computer. KB950754 fixes noticeable problems that occur in the video when you use the DirectSound renderer on Windows Vista Installation Australia
. Follow this up by running Windows Updates and installing anything required or recommended before launching Windows Media Center and walking through the setup menus.
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Tuesday, September 23, 2008

Microsoft Certified Technical Support Australia

International Business Machines Corp. will review its membership in the bodies that set common standards for the technology industry and may withdraw from some, potentially undermining the system that makes electronic equipment and software interoperable world-wide.
The Armonk, N.Y.-based computer maker is expected to announce the review Tuesday, according to company officials. IBM has become frustrated by what it considers opaque processes and poor decision-making at some of the hundreds of bodies that set technical standards for everything from data-storage systems to programming languages, those officials said.
A recent battle over the selection as an international standard of the file format used in Microsoft Corp.'s Office software suite appears to have influenced Computer support Australia decision. Microsoft, of Redmond, Wash., won that contest in April when its Open XML format was approved by the Geneva-based International Organization for Standardization, or ISO.
Standards are key to the tech industry, where they provide a common foundation for products from different manufacturers. Internet standards allow millions of computers to display a Web page the same way. IBM controls a vast cache of intellectual property in the high-tech field. As a result, its contributions and agreement are often critical to forming a standard.
IBM and open-source groups that support collaborative software development said Microsoft had stacked the national committees that make up the ISO with employees and sympathetic voters. They also said Open XML is so complicated and obscure that only Microsoft could fully exploit it, cementing the software company's already-considerable lead in office-document software. IBM backed a rival format called Open Document that was already certified as an ISO standard.
A Microsoft Certified Technicians said standards bodies are "invaluable" because they provide "an even and predictable playing field" to the industry. Their decisions reflect the views of a preponderance of members, "not the interests of any single party," he said.
"There are lots of issues" with standards groups beyond the office-documents arena, said Bob Sutor, an IBM vice president who is the company's top standards official. He cited high membership fees that deter small players, complicated intellectual-property policies and opaque procedures.
In an interview, Mr. Sutor singled out for particular criticism Ecma International, a Geneva-based group of which IBM was a founding member more than 45 years ago. Ecma certified the Open XML standard over IBM's objection and submitted it to ISO for broader approval.
Getting a company-backed product approved as a standard can be a boon: In Microsoft's case, Open XML's certification eased hesitations by some government purchasing agents, who were reluctant to buy nonstandard software.
Istvan Sebestyen, Ecma's secretary-general, said he was "really amazed" at Mr. Sutor's contention that Ecma certification can be bought, and added he hadn't heard formally from IBM about any intention to withdraw. "Ecma didn't get one single dime more" from the Open XML approval, he said.
source: online.wsj.com
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Tuesday, September 16, 2008

Remote Technical Support Australia

AT&T Tech Support 360, designed specifically for small businesses, provides remote technical support Australia, installation assistance and PC performance tuneup 24 hours a day, seven days a week. Available for as little as $19 a month per computer, the service features live assistance via any high speed Internet connection. Customers can get service anytime by simply calling or booking appointments online.
AT&T Tech Support 360 uses experienced IT-certified, U.S.-based professionals. To ensure customer support quality and promote security, all calls and remote access interactions are recorded. In many cases customers can schedule work with the same technician who previously helped them.
"Small businesses have told us that dealing with computer problems can be overwhelming and takes time away from running their business," said Roman Pacewicz, senior vice president, AT&T Regional Business Marketing. "AT&T Tech Support 360 is designed to help small businesses overcome the challenge of staying current with the technology that can help them compete."
"This innovative service provides customers with a 'virtual IT director' to help them avoid the costs of bringing technicians in-house or wasting time trying to fix problems themselves. Now small businesses have the same flexibility that large companies have to use the latest technology, while being ready for any computer challenge around the clock."
Trained professionals troubleshoot computer hardware and software problems by remotely connecting to and accessing customer computers, diagnosing the problem and taking corrective action. However, the service supports more than just PCs, offering small businesses a single point of contact for help with nearly 350 standard business software applications, numerous printers, Wi-Fi routers and AT&T High Speed Internet Business Edition, as well as providing basic PDA and BlackBerry(R) support.
"With Tech Support 360, AT&T is strongly positioned to provide end-to-end optimization of customers' computing experience," said Steve Hilton of Yankee Group. "By combining the largest footprint of broadband in the United States with state-of-the-art technology tools to help ensure that computers run faster and with fewer problems, AT&T brings the performance and support enjoyed by large enterprises with highly skilled IT staffs to small businesses, and at an affordable price."
AT&T Tech Support 360 is available in a variety of one-time service options or in three levels of annual service subscription plans. Each subscription plan comes with unlimited remote access support for hardware, software and network connections for customer PCs. Yearly subscription service plans range from $19 to $28 per month per computer.
Customers also have the option to purchase one-time services like laptop and desktop computer performance tuneups or other services, such as software application training and wireless local area network setup and support. In addition, onsite service appointments are available for an additional fee.
All service plans require an initial setup, which costs $89 and includes the first month of service and a full PC tuneup with anti-virus software update. Customers can receive a special discount on the service when bundled with qualifying AT&T broadband offers. The discount includes a waiver of the setup fee.
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Thursday, September 4, 2008

Microsoft technical support Australia

Support on click - a Microsoft technical support Australia Company, had recently launched its services in Australia, and has already generated over 327 customers from the continent. With over 16000 customers in the US, around 7000 customers in the UK and 4000 customers in Canada, the company has a target of developing the customer base in
Australia and taking the count to 1000 by the end of September 2008. However, it's not the quantity that matters but the quality of service and the customer satisfaction - which is the USP of the company.

There are thousands of PC Support Australia users in Australia and it is obvious that the users need Computer help Australia from time to time. The company is overwhelmed by the response it is getting from the Australian customers. As per the customer feedback it is found that most of the PC users have either problem with the operating system or with virus.

While most anti-virus Australia scanners are only able to identify viruses that have been pre-analyzed by virus researchers, Support on Click uses the latest technology to analyze programs, detect unknown or new macro viruses and enable the user to use a computer free from the infected files immediately.

Vista was introduced in January 2007 and quickly became the world's dominant operating system since it is pre-installed on the vast majority of new PCs. But it has failed to catch on in the business market and according to a recent article in Computer World; many PC owners often downgrade their system to run the previous operating system Windows XP, which is considered by many experts to be faster and more stable. Support on Click thus provides support for both these Operating systems, and have helped PC users to upgrade / downgrade their OS. Microsoft is currently working on a successor to Vista called Windows 7, which could debut as early as next year.
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Thursday, August 28, 2008

Outsourcing Technical Support

Technical support (also tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support Australia may be delivered over the telephone or via various online media such as e-mail or a Web site. Larger organizations frequently have internal technical support available to their staff for computer related problem. The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services

Technical support centers can be certified to help ensure a particular business is maintaining a high level of information technology service and support standards. Of the certifications available for support centers and technicians, there are two internationally recognized certifications geared specifically towards support centers as a whole – The Help Desk Institute (HDI) Support Center Certification and the Service Strategies Service Capability and Performance (SCP) Standards. Both certifications were developed by experts and organizations from around the world and both were developed under the premise of enhancing the quality of customer service and support.

Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business’ need, want, or desire as it revolves around their ability to sufficiently serve their customers or users. The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of the organizational structure is dependent on the technicians’ understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level. A common support structure revolves around a three-tiered technical support system.

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Monday, August 25, 2008

Your Business Short of Good Technical Support?

Tele performance provides technical support Australia domestic markets, with world leading onshore and offshore solutions, supporting over world wide n/w.

Technical support includes customer care/service, service inquiries, basic troubleshooting and help. For many clients’ customers, Teleperformance agents are the first contact and interaction they have with the organization directly.

It is imperative that the customer experience is a positive experience that helps meet the various support needs of your customers in terms of resources (services and support) available to them in addition to the timely and courteous support of their purchased device/s.

Teleperformance’s Solutions:

Effective technical support Australia is therefore a major tool of customer care and can bring you a decisive competitive advantage. Our teams of qualified experts have the skills required to understand your technological issues and provide you with technical support functions, bringing together two different services:

  • Technical Assistance - Level 1 and Level 2 provides consumers with answers to easy technical questions. These services can be delivered in all our contact centers.

  • Technical Assistance - Level 3 is provided by our experts, such as TechCity Solutions in Europe. Specialists in their field, technicians can answer to your clients with a complete technical knowledge of your products. Whether graduates of renowned universities or self-taught, technicians are selected and trained in the company’s operational methods. They use their customer relationship and user listening skills to provide the best diagnosis possible. By a precise knowledge management policy based on continuous sharing and enriching of information, the agents achieve a high first-call issue resolution rate. The three key actions in client relationship management (understand, solve and validate) are continuously measured on the field to achieve customer satisfaction.

  • Help-Desk - By increasing user satisfaction, the Help Desk allows our clients to improve their productivity while their information systems increase in performance. The Help-Desk has become essential, having based its success on the concept of one single entry point for all users.

Our aim is to solve users’ problems on the first contact, whether related to the use of office equipment or business applications.

Our teams personalize their responses according to the various levels of requests and expertise of employees.

The workflow associated with the treatment of each incident is traceable and can be consulted remotely by the client’s IT management including escalation management, real-time automatic warnings, reminder procedures and customized management activity reporting.

Our capabilities span the delivery mediums of:

  • Voice – inbound and outbound live agent capabilities, technology, and infrastructure from any of our facility locations domestic and offshore.
  • Email & Chat – alternative delivery mediums provided through our Instant Service tool suite
  • IVR – Complete end-to-end Interactive Voice Response technology and capabilities that can be customized specific to program requirements
  • Back Office – facilities, technology, and infrastructure to handle back office processing, data entry, mail processing, accounts receivables/payables

Benefits to our Clients

Teleperformance places at your disposal:

  • The codification of knowledge and processes to ensure a truly relevant and reactive response: diagnosis > problem resolution > measurement of satisfaction
  • Complimentarily of all customer contact channels
  • The best combination of "human" (handling of queries by technicians) and "automated" (IVR, FAQ, etc.) solutions.
Source: teleperformance.com
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Thursday, August 21, 2008

Technical Support Australia

The Technical Support Australia group will train you to troubleshoot and solve technical situations on our supported systems. You will be providing technical phone support for Reynolds and Reynolds hardware to customers and Field Service personnel. Supported hardware includes terminals, printers, modems, networking equipment, which includes switches/hubs, routers, wireless LAN equipment, and fiber optic equipment. You will have the opportunity to work with some of the latest hardware and software currently available.

You will also have the opportunity to test new and existing equipment and create support documentation as well as recommend changes to new and existing products to enhance their reliability and performance.

We are looking for someone who is self-motivated, goal oriented, possesses a high level of confidence in their abilities, is able to work in both a team and individual environment, and has above average communication skills.

A comprehensive training process is provided that will cover each piece of equipment you will be asked to support. Training includes computer-aided instruction, lecture, and individual hands-on training. All materials and tools will be provided.

Some shift work is required and these shifts will be rotated weekly. After training is completed and proficiency is achieved you will be placed in the rotation for periodic on-call pager duty.

Less than two years ago, Gregory E. Bledsoe Sr. and Joseph Lincoln merged a couple of homegrown businesses that originally made house calls to repair sick PCs.

Today, Lincoln-Bledsoe Global Technologies is an international information technology company that keeps technical support systems running smoothly for multimillion-dollar corporations in the United States and Australia.

Bledsoe and Lincoln attribute this success to their backgrounds working for major companies, the foresight to keep their day jobs as fledgling entrepreneurs, a willingness to play off each other’s strengths and the ability to rebound quickly from mistakes.

Not only do they stay ahead of industry trends and emerging technology, but they also know when to delete a less profitable segment of the business and grab a better opportunity.

By the time Lincoln and Bledsoe merged their two companies in 2006, they already had 12 years of combined entrepreneurial experience. They had also worked in IT for Exxon Mobil Corp., Anadarko Petroleum Corp., BellSouth and the old Houston Lighting & Power Co., where they met in 1994. Those experiences made them realize they could provide similar services to smaller businesses.

“We want to be able to deliver what we saw in corporate America to small and mid-sized companies that traditionally could not afford it,” Lincoln says.

Both started small, with the home-computer market.

Bledsoe was the first to test the waters. In 1999, while working at Exxon Mobil, he and a friend launched a business wiring new homes for computer networks, eventually expanding into PC repair. Bledsoe continued the enterprise after moving to Anadarko as a technical analyst.

Meanwhile, Lincoln was at Exxon when he heard President Bush’s post-9/11 appeal to start small businesses. He founded Joey’s Computer Services, complete with kangaroo logo and radio ads. Like Bledsoe, he juggled his corporate job and home-based venture.

Although successful, the solo enterprises taught them several lessons.

Some of Bledsoe’s early success, for instance, involved sheer luck and moxie. Although he and his partner were skilled technicians, they knew little about running a business. They winged it during a chance meeting with a contractor building George Foreman’s house, Bledsoe says. They pretended to know what “CCTV” (closed-circuit television) was — and then later attended a CCTV seminar. They were clueless when the contractor mentioned a “draw check.” And speechless when he handed them a check for $50,000.

“We didn’t even have a bank account,” Bledsoe recalls. “So we take this $50,000 check, and we kind of look at it and look at it and look at it. And then we went to Chase and opened up a small-business account.”

Lincoln, meanwhile, had a crash course in labor laws when a former worker filed for unemployment. He also got a rude awakening about employee theft.

“There are very strict laws that you have to follow in corporate America, and I ... knew maybe one,” he says. “My ignorance of those laws impeded my growth. As an entrepreneur, all I wanted was the phone to ring, techs to bring in dollars and invoices, to advertise on the radio, with very (few) controls in place. I had theft, I had employees scheming, I had shrinkage with inventory.”

Lincoln and Bledsoe realized they needed to get focused. Bledsoe’s supervisors ultimately asked him to choose: Anadarko or his own company. He went solo.

Lincoln discovered he couldn’t handle so much business with just a few techs. And Joey’s Computer Services was finally generating sufficient money that he could leave Exxon Mobil.

Shortly before they merged in 2006, Lincoln and Bledsoe had discovered that on-site PC repair was not only costly for them, but for customers as well. People didn’t want to pay a technician $200 to fix a $350 desktop. So they decided to focus exclusively on corporate accounts.

“We saw it as a dying entity, (so) we dumped our retail segment completely,” Lincoln says. “We’ve become more profitable, more manageable and have fostered better relationships.”

Today, Lincoln-Bledsoe has between 50 and 70 customers, including chemical companies, law firms and insurance companies. The company maintains, manages and repairs some 50 servers and 644 machines for these customers. Almost all of the services are handled remotely, from Lincoln-Bledsoe’s Houston office. “House calls” are rare today. In fact, the company’s catchphrase is “Your Remote Control.”

That remote includes, among other services, a network operations center that maintains and monitors customers’ servers; a help desk that handles work orders submitted by companies online; and a project team that devises a thorough IT project plan, provisions equipment, trains customers and manages the system.

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