Wednesday, September 21, 2011

Outsource Technical Support why ?

The origins of the concept of outsourcing go way back in history to the textbook economics publication The Wealth of Nations, Adam Smith's famous treatise that is today the basis for classical economic theory. In essence, what Adam Smith proposed was that if a country can provide goods or services at a cheaper rate than another can produce themselves, it makes complete economic sense to buy it off them instead of trying to produce it themselves. The concept of outsourcing that we know today is essentially an extension of this very primitive concept. Today the outsourcing industry has grown to such an extent that small business too can outsource some of their operations abroad or hire cheap labor in developing countries to do specialized work that would cost much more in their home countries. In fact, today, more and smaller businesses are turning to outsourcing to enable them to compete more effectively with larger, more established corporations. But why outsource? What are the benefits and do these benefits outweigh the costs involved?

One of the key terms used in the outsourcing business world is 'core competencies'. This word is used to denote those activities which a company or corporation conducts that are vital for the functioning of the company or those activities that make the corporation what it is. For example, General Motor's core competency is manufacturing cars. The actual process of manufacturing cars, however, is much more complex. Accounting must be taken care. So must inventory. Handling and coordinating suppliers is another activity that is not directly related with the manufacturing of cars. If General Motor can find a way to get these subsidiary (important but not core) activities done, it can focus on its core competency of making cars. This is where outsourcing comes in. Outsourcing does not necessarily mean off-shoring (the difference being that off-shoring is essentially outsourcing to a foreign country). By outsourcing its subsidiary activities, General Motors can focus on doing what it does best.

A related point is that by focusing on your core competencies, you as company do not have your fingers in too many jars, so to speak. Someone that handles finance very well will handle your finance. Someone that handles supply chain management very well will handle your supply chain management. Not only do you get to do what you do best, other people doing what they do best enhance your business in tremendous ways. You have access to services from other corporations that are specialized in those services. As a result, the world economy, through outsourcing, has become a giant web of corporations servicing each other's needs.

The advantages in terms of customer service are immense as well. Many corporations will specifically outsource their customer care to a third party, the main reason being they do not have the capacity to do it well themselves. By outsourcing their customer care to a corporation specialized in customer care, they ensure that their customers receive the best service. The same applies to delivering of goods to customers. More efficient players at each step of the delivery chain ensure that goods, services and products get delivered to customers on time, every time. At the end of the day, the clear winners are the customers.

Source: EzineArticles
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Tuesday, September 20, 2011

How to Learn Tech Support

As technology in the workplace, classroom and everyday life becomes more prevalent, so too does the necessity for competent, knowledgeable individuals to help users manage computers and other devices. Mastering tech support, however, is not as simple as being good with your own personal computer. In order to help others with technical difficulties they might be having, you'll need to develop and nurture a deep understanding of the way a computer works and is built.


1: Enroll in technical support classes at your university or, if you're not enrolled at a university, at your local community college. Schedule an appointment with an academic advisor to determine the level at which you need to enter, keeping in mind your existing skill set and competencies.

2: Pursue an entry-level technical support position with a company in your area. Given the nature of this type of position, the employer will only require scant experience with technical support and will provide on-the-job training to ensure you become skilled enough to help customers. Peruse your local classifieds and online job ads for listings.

3: Start an internship or apprenticeship program in the technical support field if you're a student and lack the time to pursue full-time employment, but also prefer to learn on the job rather than in the classroom. Although these types of positions might not pay much (or at all), they can lead to full-time job offers after graduation, saving you the strenuous job search.

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Sunday, September 18, 2011

IT Technical Support Services

The support services which have a range of technical services with the technology products such as cell phones, computer systems, television, software products and other electronic gadgets are called IT technical support services. These days the trend of IT infrastructure services is also prevailing at a very high rate in the IT sector.

Most organizations provide technical support for the products and services they are selling. They offer it either for free of cost or for a specific fee. These services can be delivered by telephone or online by e-mails and some web tools are also used in this.

There are many types of IT technical support services are being provided by the companies. Monitoring services, server support, help desk services etc are the major parts of it. There are three main technical supports like break-fix IT support where a customer pays for the support on hardwares like memory, hard drive, computer, laptop etc. and also pay the engineers also. Block hours is also a part of support in which some hours are purchased at an hourly rate and used per month or year. Most of the companies are providing managed services in which a set of predefined services are offered such as help desk services, monitoring services, on-site support and remote support etc. Project management and vendor management are also provided as additional services by some companies.

In the present era with the booming in the IT industry companies are outsourcing their technical support services. With this they are able to focus on their core business processes and their employees can concentrate to their skills to help the organization to reduce its operational costs up to a great extent. With the result of this the productivity of the employees and the customer satisfaction also increases. Companies are using multi-tiered technical support so that the issues can be handled at the best levels accordingly. Remote PC repair is also a way companies are offering their support from a remote location by troubleshoot the issues and give a documented solution to its clients.

Now days organizations are using IT technical services which are provided by other companies of they put their own delivery centers at some other location or inbuilt. These services now have become an important part of enterprises to enhance their productivity as well as reduce their operational costs to increase revenue.

Source: EzineArticles
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