Monday, October 3, 2011

Fix Windows Problems With Online Technical Support

The article is intended for informational purposes only. The information covers what online technical support is, how it helps users with their Windows problems, whether should they opt for it or not. It is all about the internet today and how it helps people connect across the world for a variety of things like computer, technology, technical services, and science among others.

Computer is Life:

The computer is what we eat, live, and sleep today as our life totally centers on it. Besides, there are printers, routers, scanners, gaming consoles, and projectors etc. that equally play an important role in associating with a computer and making our life simpler.

Since a computer is just an assembly of different pieces of hardware, it tends to malfunction at times. In other words, it can be said that computer and technical problems go hand in hand. When problems occur, we know for sure what to do. We tend to call up a techie friend (a friend in need is a friend indeed) or a local repair shop to immediately fix the problem. This idea generally runs into problem when users don't have time to attend the technician at their home\place due to hurry and busyness in their office, business, school, enterprise etc. It is a universal truth that one will be busy in his/her personal and/or professional life. It has prompted users to look for service options that save them time as well as money without having to run to and fro.

Online Technical SupportServices:

Time shortage is one among those other things like convenience, ease of use, readiness, affordability etc. that have generated the need for online tech support services. These have allowed us to become more productive by saving the time that would otherwise be spared for a technician to come home and fix Windows-based computer problems. This option has also allowed us to save greater on our computer repair bills that would otherwise dig a hole in our pocket.

Other benefits of the online tech support include readiness, service is read to be availed any time of the day or night; convenience, you simple have to dial the toll-free number or get online to chat with an expert; quality, support is provided by expert/certified technicians; affordability, this certainly has to be thing that the whole world is after for and it is there for you; and ease of use, you just relax and sip your coffee while the technician fixes your Windows-based computer.

Service Options:

There are a number of online technical service providers that offer Microsoft product support for Windows users. They have teams of Microsoft-certified technicians that deal with all the issues related to Microsoft Windows. They also offer customized Windows 7 support, Windows Vista, and Windows XP support. Below is the list of issues that are covered in online tech support packages:

Common Problems:

* Windows installation errors
* Windows upgrade issues
* BSOD (blue screen of death)\STOP error
* Windows service pack and update issues
* DVD\CD drive problems
* Printer problems
* Driver issues
* Internet browser and Outlook mail issues
* Windows login issues
* Audio\video troubles
* Language issues
* Wireless network problems
* Microsoft Security Essentials & virus removal problems
* Windows shutdown and restart problem
* Windows slowdown or performance issues
* Miscellaneous issues

Areas catered to:

* Individual users (home)
* IT enterprises
* Small business

Things to Keep in Mind:

* The company should be registered and operating a legal and valid business.
* The company should have a valid and legal mode of payment. It should also not take payment on an individual name but should be on the registered name of the company.
* The provider should have an independent customer review policy for fair and legal business operation. These reviews help a new customer make his decision about that company.
* Check the company's website for detailed information. A nice looking and well designed and written website would surely catch your eye. Keep this also in mind that a nice looking website does not always ensure you of the quality service.
* Check and compare the technical support plans with competitors'. This will give you an insight of the prices and help you make your decision more comfortably.

Source: http://EzineArticles.com/6572564
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Thursday, September 29, 2011

How to Get Through to Verizon Customer Support



If you've ever called Verizon's customer service number, then you know that most of it is a seemingly endless loop of messages from an automated operator. Although almost every option takes you to an automated message, there are some options that put you right through to customer service. You'll need to have your account number or phone number and password handy to get through the automated messaging.


Instructions

1. Call 1-800-837-4966 to reach Verizon's residential phone service or 1-800-922-0204 to reach Verizon's wireless customer service. Call 1-888-625-8111 to reach Verizon's high-speed Internet customer service. Call 1-888-881-8161 for Verizon FIOS, which is Verizon's fiber-optic telephone, TV and Internet service; FIOS is not available in all areas.

2. Follow the automated instructions, which include entering your phone number if you're calling Verizon's phone service or entering your account number if you're calling about high-speed Internet or FIOS.

3. Select either "Technical Support" or "More Options." Technical support will get you right through to customer service without anymore automated messages. "More Options" will prompt you to say something related to your problem. Say "Customer Service" to be transferred to a live person.

Source: eHow
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Wednesday, September 28, 2011

Tech Support Services


Technical support can save you a lot of time, money and frustration. Support services are there to be able to help you troubleshoot and resolve problems you may have with your computer, peripheral devices or other electronic devises.

Not all tech support you find online is the same. Some offer cover a broader range of devices and service than others. Knowing what kind of tech support you want will help you choose the best support service for you.

Technical support services should at least cover the following:

* Printer support - whether your photos are printing in pink or your documents are just sitting around in your print queue, printer support can help.
* Software Help - Most of the time manuals and instructions just don't make sense. Software specialists can explain software operations in everyday terms.
* Computer Support - Could be drivers, hardware configurations or software incompatibilities, when your computer breaks down it could be practically anything.
* Virus Removal - There is a lot more to removing viruses and malware than running an antivirus and hitting scan.
* Digital Camera Support - Part mechanical, part computer, digital cameras create a unique blend of tech support problems.
* Wireless Support - Routers and networks are easy to use...once they are set up. Making sure your network is working and secured is not as easy as it sounds.

There can of course be more covered in tech service plans, like scanners, music players, DVR's and gaming systems. But these are the most common.

Just as tech support services vary in what they cover, many of them also vary in the type of service they provide. Different types, or levels, of support can include:

1. Support Calls - Phone calls form the basis of most tech support service plans. Call a specialist directly and have them talk you through the troubleshooting process to figure out the specific problem you are having. Phone support should be 24/7 if it is going to be of most help to you.
2. Phone Calls + PC Diagnosis - On top of the basic phone support many tech support services also include computer diagnostics to find the underlying problems to many if the tech support issues you may be encountering.
3. In Home Visits - Above and beyond. Many plans include a few in home visits. There may be a set number of these by year or by month. In addition to the phone support you can also have a specialist come to your home and assess the situation in person.
4. Remote Access - Some services may even install a program on your computer through which you can grant the specialist direct access to your computer.

With everything that is electronic and computerized in your household having 24/7 access to a helpdesk can save you a great deal of time searching forums for someone who has had your same problem, money from dropping your computer off at expensive stores where they can't guarantee they will find the problem, and most of all, stress.

Technical support keeps Hugo doing what he loves.

Hugo Grosz loves computer culture. Although he only recently began writing about the computers, you can be sure that if it's been blogged about, dugg, tumbled or tweeted he has seen it and probably reposted it somewhere. Relying solely on his weatherworn laptop, Hugo travels to the four corners of the World Wide Web exploring digital tourism, geocaching, telecommuting and every other meme imaginable.

Source: EzineArticles
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Tuesday, September 27, 2011

Relevance of Growing Online Technical Support Services


Online technical support service is seen as a rapidly emerging sector. Including numerous attractive features, such as, voice based online tech support, live chat tech support and remote desktop support; this is delighting all the customers, who have been avoiding the idea of local technical support to get their computer repaired.

Online technical support is widely becoming the need of the day due to simplicity of the mode of support provided. Since this support is offered on call, online or via chat, one can take the computer repair aid without hampering his/her own work. But situation was not similar with tech support services availed by local technician. You have to be with your technician until your computer does not completely fine-tuned and also you can't be assured of complete computer protection with your local tech support provider.

* A voice support offers you the facility to get your computer corrected with instruction provided on phone. You can follow the instructions and make your computer run smoothly, without posing any threat on your computer.
* In chat support or online support, you get direct guidelines to repair your computer, which you can do while doing other works on computer.
* In remote desktop support, computer technicians make entry in your computer with your permission and heal it, until your computer does not start working smoothly.
* There are many reasons behind rising of tech support services. Some of the benefits of online tech support services are enlisted below -
* Online computer repair service does not have to deal with the constraint of time and place, as most of the time; such services are offered round the clock and you may avail it from any corner of the world.
* These online/ on call support provider not only repair your computer on instantaneous basis but also help you in saving your money and time. They ask for a much more reduced cost than your personal tech supporter has asked for. Since, most of them talk about accuracy; they stand for their service offering and help you in enjoying an accurate tech support in more professional manner


Source: EzineArticles
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Sunday, September 25, 2011

Online Technical Support Services are Helpful


Google, the biggest search engine helps us get the desired information from thousands of search results with just a single search. The same goes for online technical support services. There are plenty of websites/companies that claim to offer great technical support services on the internet. The number of such support services has tremendously proliferated following the outstanding growth and profit potential and the growing demand for such services among people. We have decided to bring you the comprehensive guide that would not only answer your queries but also help you decide whether you should opt for such services or not or will they benefit you in any way.

Know Your Options:
Before we jump to any answer or conclusion, we want you to know everything about the online technical support companies. Knowing them is the only way to save you from wasting time and money on finding right technical support. Such companies have a team of certified and trained technical experts that are available round-the-clock, throughout the year for your convenience. The best thing is that they are available in your respective time zones. You can contact them via toll-free phone service or internet chat option. These technical support people use latest tools and technologies such as remote access of computer, email, and chat among other mediums that help you and your machine connect with them in order to resolve your problems. The whole process does not stretch beyond 15-20 minutes, depending on the nature of the problem. If they identify a hardware failure or crash problem in your machine, they suggest you to contact a local repair shop in your area.

They provide expert support services for various products and applications including Microsoft OS & other products; Macintosh OS; wired/wireless routers (any make); printers (any make); scanners (any make); antivirus software (any company); peripheral devices (any make); and non-computer devices such as Apple TV, Roku, and DVDs among others. There is a great demand of technical support services for Linksys, Netgear, and Belkin routers.

Loopholes in Security:
Owing to the tremendous growth potential of the online technical support services, there certainly have been blackguards who have blemished the industry's reputation completely. Another reason for these blackguards' continuous springing up is that some of the service providers have been completely failed to nab their unlawful intentions. Further, they do not return customers' money also, thereby putting the customers in a fix and inciting them to quit from their services. In order to avoid such situation, customers are recommended to subscribe to well-reputed companies' services and stick to them. This will save customers from spending a great deal of time and money both on finding technical support.

You can easily find such companies in their top search results, which also demonstrate that they are organized and put in lots of money and time in taking care of their customers. Generally, these companies maintain a separate department for search engine optimization activities and take utmost care of the content to be posted on the internet. Such content is designed to help customers get instant support without looking around much.

Their organized work structure and expert professionals ensure that you get value for your time and money both. As far as the payment is concerned, you need to make online payment. You can opt to pay through PayPal, Moneybookers, or Escrow among other secured payment modes.

Conclusion:
After doing an extensive research on such companies, we have come to conclude that such services are extremely useful and beneficial for people across the globe. You get a sure fix of your problem at the comfort of your home which is great. This means you don't have to do rounds of your vendor's shop or thousands of websites, especially when you know it's really irritating and you don't have time. Subscribing to their services is also the best way to keep stranger technicians away from your home and save yourself from being deceived or looted.

Source: EzineArticles
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Wednesday, September 21, 2011

Outsource Technical Support why ?


The origins of the concept of outsourcing go way back in history to the textbook economics publication The Wealth of Nations, Adam Smith's famous treatise that is today the basis for classical economic theory. In essence, what Adam Smith proposed was that if a country can provide goods or services at a cheaper rate than another can produce themselves, it makes complete economic sense to buy it off them instead of trying to produce it themselves. The concept of outsourcing that we know today is essentially an extension of this very primitive concept. Today the outsourcing industry has grown to such an extent that small business too can outsource some of their operations abroad or hire cheap labor in developing countries to do specialized work that would cost much more in their home countries. In fact, today, more and smaller businesses are turning to outsourcing to enable them to compete more effectively with larger, more established corporations. But why outsource? What are the benefits and do these benefits outweigh the costs involved?

One of the key terms used in the outsourcing business world is 'core competencies'. This word is used to denote those activities which a company or corporation conducts that are vital for the functioning of the company or those activities that make the corporation what it is. For example, General Motor's core competency is manufacturing cars. The actual process of manufacturing cars, however, is much more complex. Accounting must be taken care. So must inventory. Handling and coordinating suppliers is another activity that is not directly related with the manufacturing of cars. If General Motor can find a way to get these subsidiary (important but not core) activities done, it can focus on its core competency of making cars. This is where outsourcing comes in. Outsourcing does not necessarily mean off-shoring (the difference being that off-shoring is essentially outsourcing to a foreign country). By outsourcing its subsidiary activities, General Motors can focus on doing what it does best.

A related point is that by focusing on your core competencies, you as company do not have your fingers in too many jars, so to speak. Someone that handles finance very well will handle your finance. Someone that handles supply chain management very well will handle your supply chain management. Not only do you get to do what you do best, other people doing what they do best enhance your business in tremendous ways. You have access to services from other corporations that are specialized in those services. As a result, the world economy, through outsourcing, has become a giant web of corporations servicing each other's needs.

The advantages in terms of customer service are immense as well. Many corporations will specifically outsource their customer care to a third party, the main reason being they do not have the capacity to do it well themselves. By outsourcing their customer care to a corporation specialized in customer care, they ensure that their customers receive the best service. The same applies to delivering of goods to customers. More efficient players at each step of the delivery chain ensure that goods, services and products get delivered to customers on time, every time. At the end of the day, the clear winners are the customers.

Source: EzineArticles
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Tuesday, September 20, 2011

How to Learn Tech Support


As technology in the workplace, classroom and everyday life becomes more prevalent, so too does the necessity for competent, knowledgeable individuals to help users manage computers and other devices. Mastering tech support, however, is not as simple as being good with your own personal computer. In order to help others with technical difficulties they might be having, you'll need to develop and nurture a deep understanding of the way a computer works and is built.

Instructions

1: Enroll in technical support classes at your university or, if you're not enrolled at a university, at your local community college. Schedule an appointment with an academic advisor to determine the level at which you need to enter, keeping in mind your existing skill set and competencies.

2: Pursue an entry-level technical support position with a company in your area. Given the nature of this type of position, the employer will only require scant experience with technical support and will provide on-the-job training to ensure you become skilled enough to help customers. Peruse your local classifieds and online job ads for listings.

3: Start an internship or apprenticeship program in the technical support field if you're a student and lack the time to pursue full-time employment, but also prefer to learn on the job rather than in the classroom. Although these types of positions might not pay much (or at all), they can lead to full-time job offers after graduation, saving you the strenuous job search.

Source : eHow.com
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Sunday, September 18, 2011

IT Technical Support Services


The support services which have a range of technical services with the technology products such as cell phones, computer systems, television, software products and other electronic gadgets are called IT technical support services. These days the trend of IT infrastructure services is also prevailing at a very high rate in the IT sector.

Most organizations provide technical support for the products and services they are selling. They offer it either for free of cost or for a specific fee. These services can be delivered by telephone or online by e-mails and some web tools are also used in this.

There are many types of IT technical support services are being provided by the companies. Monitoring services, server support, help desk services etc are the major parts of it. There are three main technical supports like break-fix IT support where a customer pays for the support on hardwares like memory, hard drive, computer, laptop etc. and also pay the engineers also. Block hours is also a part of support in which some hours are purchased at an hourly rate and used per month or year. Most of the companies are providing managed services in which a set of predefined services are offered such as help desk services, monitoring services, on-site support and remote support etc. Project management and vendor management are also provided as additional services by some companies.

In the present era with the booming in the IT industry companies are outsourcing their technical support services. With this they are able to focus on their core business processes and their employees can concentrate to their skills to help the organization to reduce its operational costs up to a great extent. With the result of this the productivity of the employees and the customer satisfaction also increases. Companies are using multi-tiered technical support so that the issues can be handled at the best levels accordingly. Remote PC repair is also a way companies are offering their support from a remote location by troubleshoot the issues and give a documented solution to its clients.

Now days organizations are using IT technical services which are provided by other companies of they put their own delivery centers at some other location or inbuilt. These services now have become an important part of enterprises to enhance their productivity as well as reduce their operational costs to increase revenue.

Source: EzineArticles
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Thursday, September 15, 2011

Six Helpful Software Solutions for Technical Support


Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries that come in via phone, email, web forms and social media sites have many excellent choices. And while not every solution may be the best or right for your business, in a recent informal poll of business managers and IT professionals, Zendesk, Kayako, Assistly, UserVoice, Zoho Support and Freshdesk all received top marks. To find out which one is right for your customer support needs, we've provided a summary of each tool's top features, as well as a link to the company website, where you can see a demo and sign up for a free trial (and find out about pricing).

Zendesk, a popular cloud-based help desk software solution, likes to say it is easy to use, easy to scale, easy to integrate and easily improves customer management – and the customers Enterprise Apps Today heard from agreed. "We absolutely love Zendesk, the tool we use to manage our customer support," said Sander Daniels, co-founder of local services site Thumbtack.com, which receives more than 7,000 customer inquiries weekly. "We used to manage these customer inquiries through Gmail, but the burden of responding to each one of these customers individually became too much." So Daniels went in search of a better solution and found Zendesk.

Among his (and other customers') favorite features: all customer interactions are centralized in a single database; you can create "macro" responses to frequently asked questions; you can prioritize incoming messages according to their importance so you can answer the most important inquiries first; you can easily track the performance of customer service agents; and you can receive inbound and make outbound phone calls directly from the software.

Zendesk also received high marks for its mobile apps. "So many web services make mobile applications that feel like bolted-on afterthoughts made to check a box on a features list," said Marc LaFountain, vice president of support at Tumblr, a blogging software company. But not Zendesk. "Their mobile applications are incredibly useful and elegant," he noted, especially Zendesk's iPad app.


Zoho Support's web-based software helps organizations prioritize, manage and close customer requests quickly. With Zoho Support online help desk software, businesses can build and publish knowledge databases, analyze and improve the performance of their customer support team, provide customer portals and more. Features include the ability to customize your support-request page and fields according to your requirements to manage your support requests effectively (ticket management); automated contract and service level agreement (SLA) management; standard and customizable reports; alerts and notifications; and a self-service customer support portal.


Customers such as Lester Holmes, customer technical support manager at Pearson PLC, also liked Kayako's flexible live chat, where "the customer has the ability to select a local language support specialist based on availability and then start a chat in their local language," he said. "The process is seamless, and truly adds a human touch when engaging our customers over the Internet. By using live chat for customer support, we find that issues resolved quicker, there is less to-and-fro, and customers are much happier as a result."
Related Articles

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* Cisco Sees Strong Growth in Social Media Call Center Software
* Cisco Mines Customer Relations with Social CRM and Analytics

Freshdesk's help desk software, which provides support for multiple languages and time zones, comes with many helpful features, including converting customer emails into support tickets, a spam filter and the ability to manage service level agreements (SLAs) and prioritize customer tickets. With Freshdesk, organizations can also customize ticket fields, add their own fields and customize the self-service portal. You can also build a knowledge repository for customer agents to refer to, create forums and integrate the software with Google apps.

Kayako has been developing on-demand (SaaS) and downloadable open source help desk and live chat software solutions for more than 10 years. Among its many features, Kayako gives organizations the ability to: centralize and manage customer queries, whether via email, web forms, self-service, telephone or live chat; automate ticket tracking; import tickets from a current ticket system and customize ticket views; create a knowledge database with standard answers to frequently asked questions; and set reporting and escalation rules.

Source : enterpriseappstoday
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Tuesday, September 13, 2011

Efficient Networking - Technical Support



Today, you have advanced computer technologies in managing clients and servers in an increased networking environment.

While networking for printers, you need to make smarter use of printer networking solutions. In view of increased networking in home, increasing number of printing networks now have integrated wireless among several wirelessly connected computers. Today your business printer should have an ethernet connection so that it can function on a network. Many models now also have wireless capability for working in an appropriately equipped small office.

While working in networking environment, User Account Control (UAC) is a newly introduced security-related computer technology with Microsoft Windows Vista. It now also comes with Windows 07 and Windows Server 2008. Excellent computer security features like UAC has made file sharing between users more convenient while reducing significantly the risks of confidential files being infiltrated by ordinary users. As a result, whether networking for home or your official purpose, you can share what you want to share and hide what you think is confidential in a safe and secure way.

While networking, you as an administrator need to make full use of features like UAC to further strengthen data security of your business entity. When working on relational database management system such as Oracle, you need to ensure that networking is carried out using all its advanced features. Such advanced networking features separate user and administrator functions without compromising on security. They enhance productivity and efficiency in multi-user computer settings.

Today, most business printers also have embedded Web pages or other tools for hassle free management over a network. Your tech help expert in a technical support forum may help you with a choice of a printer that matches your networking needs the best. Today, you also have small compact printers that can print, copy, and scan. In this way, you can build an efficient network of printers that are compact and can at the same time work in a multi-tasking networking environment.

While networking, it is not unusual to face problems with USB devices. Also, keep in mind that USB Controllers are hardware that allows your PC to operate with USB connections. These USB Controllers need software drivers to operate systematically. That is why your first task should be to confirm that latest USB drivers are installed on your system. Your technical support experts in a good technical forum may help you in ensuring that.

As an administrator, better implementation of security features onto your computer settings will make your multi-tasking very secure and productive. You need to have sound security block that distinguishes between administrators and general users without compromising on security, convenience, and work performance.
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Monday, September 12, 2011

Technical Support For Efficient Networking

Today, you have advanced computer technologies in managing clients and servers in an increased networking environment.

While networking for printers, you need to make smarter use of printer networking solutions. In view of increased networking in home, increasing number of printing networks now have integrated wireless among several wirelessly connected computers. Today your business printer should have an ethernet connection so that it can function on a network. Many models now also have wireless capability for working in an appropriately equipped small office.

Today, most business printers also have embedded Web pages or other tools for hassle free management over a network. Your tech help expert in a technical support forum may help you with a choice of a printer that matches your networking needs the best. Today, you also have small compact printers that can print, copy, and scan. In this way, you can build an efficient network of printers that are compact and can at the same time work in a multi-tasking networking environment.

While networking, it is not unusual to face problems with USB devices. Also, keep in mind that USB Controllers are hardware that allows your PC to operate with USB connections. These USB Controllers need software drivers to operate systematically. That is why your first task should be to confirm that latest USB drivers are installed on your system. Your technical support experts in a good technical forum may help you in ensuring that.

Today, you should be with the latest computer products and services. You should be with the latest upgrades. For instance, if you are a Windows user, you should be using Windows 7.0 for best performance. Its newly-introduced HomeGroup feature makes sharing of files and printers on your home network very easy. Using Windows 7.0, you can now share your files and printers among multiple personal computers conveniently: Across your home network, you have the facility to share files, music, photos, and even printers.

Often, after upgrading, you may face few computer hurdles. But that should not discourage you from using excellent new features that come with latest upgrades. If you need any tech help assistance regarding upgrading, you can consult an online computer forum for technical support.

While working in networking environment, User Account Control (UAC) is a newly introduced security-related computer technology with Microsoft Windows Vista. It now also comes with Windows 07 and Windows Server 2008. Excellent computer security features like UAC has made file sharing between users more convenient while reducing significantly the risks of confidential files being infiltrated by ordinary users. As a result, whether networking for home or your official purpose, you can share what you want to share and hide what you think is confidential in a safe and secure way.

While networking, you as an administrator need to make full use of features like UAC to further strengthen data security of your business entity. When working on relational database management system such as Oracle, you need to ensure that networking is carried out using all its advanced features. Such advanced networking features separate user and administrator functions without compromising on security. They enhance productivity and efficiency in multi-user computer settings.

As an administrator, better implementation of security features onto your computer settings will make your multi-tasking very secure and productive. You need to have sound security block that distinguishes between administrators and general users without compromising on security, convenience, and work performance.

Article Source: http://goo.gl/yKWck
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Thursday, September 8, 2011

Tech Support Business


Businesses can offer you solutions to computer viruses and malware. Often viruses and malware can ruin your computer by freezing the data stored in it. It may even erase the data and force the computer to stop working. This can be a major problem for companies surrounding their business on relying on information stored in the company computer system. This can damage relationships with customers and clients and even can ruin an entire company. It is smart to back up your system as a company and technical support can help you with that.

Instructions

1. Create a plan for your company. Craft a business blueprint which will outline the steps you are going to implement to take your tech support business from ground zero to well-established powerhouse. Be sure to get specific when creating your business plan in order to make it easier for potential investors and financial institutions to provide funds for your tech support company in the future. Include areas such as where you want to be in 5 years, your areas of focus, where you will be in one year, and the plan you have to drive traffic to your physical or online location.

2. Find out which licenses and permits are required in your area. Contact the local Department of Business in your tate. Consider hiring a lawyer to set up the type of company you desire such as an S Corporation or Limited Liability Company. If you are tight on money, consider using an online service such as legalzoom.com to set up your tech support company.

3. Decide on the services you will offer. Conduct your own research by phoning computer stores in your area. Obtain the contact information of your competitors by looking online at their websites or in your local yellow pages. Offer the same services your competition offers for a cheaper rate.

4. Find Clients. Walk into businesses in your local area and give these companies flyers. Include your name, phone number, e-mail address, and list of services you offer on these flyers. Let them know you are willing to come to their physical office or attempt to solve their computer issues on the phone. Offer first time clients a discount of 20% off your regular rates for referring other businesses they know to your tech support company.
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Tuesday, September 6, 2011

Gateway Technical Support For Wireless Networking

Let's consider a situation when you have a computer at your study plugged in directly to the power cable or DSL modem. But now you have got another desktop or a laptop computer through which you want to access Internet from different ends of the house. Now this can be done extending the wired networking setup. But instead of creating a wired maze around, think some ways to connect the second PC wirelessly to the same network.

So, wireless networking has literally become a standard means of PC sharing. The process eliminates wired clutters and makes it easy to relocate computers and its peripherals as needed. It also gives faster access to Internet and other network resources. But, the matter is, how to set up a home networking system. According to tech support experts, setting up a wireless home network is not so critical task and can be done without physical involvement of a technician. However, you must know some basic things about wireless networking protocol to build a better understanding of the technology and follow online technical support guidance easily.

To set up wireless home networking connection it is essential to have broadband connection with a cable or DSL modem. The hardware components you need include a wireless router, USB wireless network adapter for your desktop and a PC card-card network adapter for your laptop. You can purchase the devices online to get a cheaper deal. One thing you should know here is that the wired and wireless networking process is pretty similar from a functional aspect. So, you can pretend that the connected devices are attached to each other with an invisible wire. Only several high-end applications like high definition video streaming can be done faster through wired networking setups.

Once you have all the needed hardware components at hand, you can start installing the network following the step by step instruction given online. Remote tech support professionals provide easy installation guidance so that even non-technical users can follow them. The final step of wireless network setup is configuring the network adapter. If you are running Windows XP, it can be done easily as compared to other platforms. Finally you need to connect the computers. On Windows XP SP2, the OS directly alerts you that the network has been detected. Online technical support is given here to follow the Windows prompt accordingly.

According to computer support specialists, it is advisable to purchase an ADSL modem with built in wireless router to make the wireless networking setup easier and effortless. One thing you should keep in mind that a router is not a security checkpoint of your networking system. So, you must configure security settings for your system carefully to restrict third party or unauthorized access. A wireless network can be quite secured if you configure the setup properly and allow access only to the authorized users. You must change the default setting of access; else it will be wide open to anyone staying within your network broadcasting range.

Article Source: http://goo.gl/rzQoa
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Monday, August 29, 2011

Good Technical Support For Curbing Inefficiency


Today computer is something by which we cannot do with. You use computer for a host of your offline as well as online interactive activities.

Earlier, perhaps you had to take your PC or computer peripherals such as your computer printer to a computer repair shop for even slightest of glitch. Or, you may have to call their shops and wait for their technical support engineers to arrive at your site. Besides taking away a lot of your time and frustrating, perhaps it was also expensive. And your frustration only increased when you were told finally that simply a plug was not properly connected with your PC.

Now you need not unnecessarily wait or frustrate yourself. This will add an extra burden on your pocket. Thanks to advances in online computer technology and online remote repairing, things have changed once and for all for you as a personal computer user. Now, you can get solution for your computer problem without waiting for your technicians to arrive at your site or taking your PC to any computer repair shop. You can do this now by availing services of a good online technical support provider.

They make most of all available networking tools to offer you tech support with speed, accuracy, and diligence through their online network. You get 24x7x365 online support through email, chat, and a host of interactive facilities such as video conferencing. If finally you do need repair for your computer problem, remote outsourcing repair facility provided online will help you solve your computer problem. As a result, your computer problem will be solved without requiring information technology experts to arrive at your site. It may be nighttime or a national holiday. Such services are available round the clock for you as a customer of such outsourced online technical support service provider.

They will take care of all your Windows technical help as well as your other PC-related needs. They provide you with assistance in installing and configuring your printer, WiFi, DVD camera, and other computer peripherals. These online technical support providers will also assist you with a host of additional services including virus attack, PC repair, data loss, etc.

Also while delivering their services; today a good online computer service provider takes measures that keep your data safe. They understand your safety concerns while online. You can come to know about various services on offer by good online technical support providers by visiting free online computer forums.

Such online technical services are geared to deliver you the most efficient networking services your computers need in an ever-evolving platform where distinction between online and offline is fast getting blurred. You can count on such online technical support services for any of your personal computer related problem.

Article Source: http://goo.gl/cUXme
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Friday, August 19, 2011

How to Get Computer Help


There's not many things that are more frustrating than a broken or malfunctioning computer. If you are not so lucky as to be technically gifted in this aspect, you likely need to get help with your computer when it's not operating as it should. Even if your computer is not technically broken, you may still need help with some computer issue, such as a program not installing properly or losing a file that you forgot to save. No matter what your issue, you have several options for getting computer help.

Instructions

Identify the computer issue as much as possible. This will help you explain what kind of help you need. The extent to which you can identify the issue depends on your computer knowledge.


Talk with your friends and family members, especially those that you already know have knowledge of computers. They may be able to help you out for free or refer you to someone who can. With computers, sometimes the smallest little tweak can solve a large problem.


Ask your friends and family members for professional referrals if no one can help out themselves. Computer issues are nearly universal, and odds are someone you know has had to seek professional help.


Contact the computer repair professionals you were referred to or those in your area. Explain the issue and try to get a price estimate.


Check out the various professionals before choosing one. Qualified technicians will have some kind of formal training, such as a degree or certificate. It's also better to find a technician that specializes in your issue or type of computer, such as a Mac or a laptop.

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Monday, August 8, 2011

Solution to Technical Troubleshooting- Online Technical Support


As technology in the workplace, classroom and everyday life becomes more prevalent, so too does the necessity for competent, knowledgeable individuals to help users manage computers and other devices. Mastering tech support, however, is not as simple as being good with your own personal computer. In order to help others with technical difficulties they might be having, you'll need to develop and nurture a deep understanding of the way a computer works and is built.

Online technical support services are increasingly growing up as a favorite choice of consumers looking for competent resources to get their computers fixed. The certified technicians available 24/7 at their help desk can resolve most of your technical problems online via taking remote control of your machine, as long as you have a high-speed Internet connection.

Technical support service providers can be found online by carrying out a simple search on the World Wide Web. What you need to do is just key-in "online technical support" on different search engines (Google, Yahoo, Bing etc...). The search results from the search engine will bring you the list of different support service providers. Visit their website and try to know about their service plans, resolution rates, and customer satisfaction.

Online technical support proves to be of big help to troubleshoot computer issues like malicious software removal, virus removal, disk cleaning (removal of temp files, unused registry entries that pile up with time), and PC optimization among others. The success rate of such service providers is also pretty high when it comes to fixing computer via online remote support.

With the availability of third-party online technical support service providers, it has become easier and more affordable for the end users to get support for their computing needs. You may be stuck with a slow computer that tends to happen frequently due to accumulation of junk temp files, unused registry entries etc. You can easily improve the performance of your slow computer and bring it back to the life at the comfort of your home. Wondering how?

Simply with the assistance of certified online technical support technicians, who have the proficiency to resolve such technical problems related to computer and other technical products. To avail such troubleshooting services, you only have to look for an online technical support provider and pay for their service plan you want. The best part about their services is that they have different service plans to support your technical needs at affordable price ranges. Some of the common plans they offer include per incident support, annual support, and support for next two years or three years.
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Tuesday, August 2, 2011

Sound Problem From Computer Speakers


There are a number of different reasons why your computer may no longer give sound. If you have this problem, read on to learn how to diagnose the problem and resolve your PC's loss of sound.

Instructions

Check the Speaker Connections and Volume Control Settings


Verify that the lack of sound is not due to faulty speaker connections. A simple way to test it is to substitute the speaker connection with headphones and see if you get any sound.


Open the volume control window by clicking your "Start" button and then "All Programs." Click "Accessories," then "Entertainment," then "Volume Control." Alternatively, just click on the speaker icon that's in your System Tray.

Check the volume and mute settings. If any of the mute check boxes have been checked, uncheck them. If this doesn't work, read on.


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Friday, July 22, 2011

How to Locate Phoenix BIOS Passwords


The basic input/output system, or BIOS, is a program that acts as a digital liaison, managing communications between peripherals and the operating system. Because the BIOS is critical to the operation of a PC, some computer manufacturers and workplaces employ a password for security. If the password is lost or has been reset through electrostatic discharge, it would be impossible to guess without the aid of computer forensics. Sometimes you can gain access to the BIOS through the keyboard, depending on the computer, but typically the solution is mechanical.

Instructions

How to Locate Phoenix BIOS Passwords

Contact your computer manufacturer. All computer manufacturers have websites with technical support available. Have your computer model number and serial number ready. If the manufacturer is unable to help locate a password, standard back-door passwords may help.

Try using the following back-door passwords to access the BIOS: phoenix, PHOENIX, CMOS, BIOS. BIOS passwords are case sensitive.

Contact the motherboard's manufacturer if the back-door passwords failed. Find the motherboard's website for technical support. You will need to open the computer case if you do not know the motherboard brand.

Electrostatic discharge can reset a BIOS password. electrical sticker image by Tijara Images from Fotolia.com

Shutdown and unplug the computer. Unplug the monitor and all peripherals from the PC, including speakers and USB devices. Ground yourself by wearing an antistatic wristband clipped to the metal case, or touch something metal before you open the case. Use the screwdriver to loosen and remove the screws from the case. Look for the motherboard, the largest circuit board inside, attached to one side of the case.

Printing on a motherboard can be hard to see without a magnifying glass. magnifying glass image by .shock from Fotolia.com

Examine the motherboard for a brand name. A good place to start searching is near the processor, the large square box on the motherboard. A flashlight and magnifying glass are especially useful for a clear view of the motherboard. The brand name could be printed anywhere or, sometimes, not at all.

The motherboard battery is round and fairly flat. Computer system motherboard image by Timur Anikin from Fotolia.com

Locate the CMOS battery while you have the case open. If contacting the motherboard manufacturer failed, you will have to remove the battery. The battery is circular, about the size of a dime, but as thick as two to three stacked dimes. Do not disconnect or remove anything yet.

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Sunday, July 17, 2011

Windows XP Technical Help

Microsoft released the Windows XP operating system in 2001 and continues to offer several sources of technical support. Windows XP users can find information within the "Help" section of their computer system and online, and can contact technical support with questions about advanced issues.

Computer

To view computer help in Windows XP, click the "Start" button and then select "Help and Support." A window will open displaying help topics such as computer information, networking, hardware, and performance and maintenance. Access Windows XP troubleshooting programs and diagnostic tools by clicking on the "Fixing a Problem" link.

Online

As of 2010, Microsoft offers an online support center to assist with Windows XP problems (see Resources). Help is available through articles containing information on error messages, program updates and common issues. Microsoft technical communities offer a forum to exchange information, find answers to questions and discuss problems.

Customer Support

You can contact Microsoft's technical support via email, online chat or phone (see Resources). You will need to provide details about your computer system. Include specific information about the technical issue being experienced.

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Saturday, July 9, 2011

Boost Your Computer's Speed Now

Are you fed up of your computer's slow speed? Well! The case is not just with you. There are thousands more looking out for solutions to boost up their PC's rate of performance. You buy a new computer and soon it does not come up with the same efficiency. Sometimes, you just expect too much perhaps. But all too often, the computer is really slow. But why?

Over time, all data and files keep on accumulating on your hard disk thereby making a mess there. Thanks to computer support Australia companies which are capable enough to reverse these irksome problems and bring your machine back to life! Here, you can help your computer run with the fast speed. Your support technicians greatly increase your PC speed by performing steps like cleaning up and defragmenting disks and the Registry, removing bloated software, and applying performance tweak.

However, results may vary on different computers and factors like your computer usage and maintenance. But you will certainly find computer optimization services worth your money! When you optimize your compute, you save approximately 10 to 30 minutes a day which you used to spend combating with nasty computer problems. Also, your improved PC will prevent you from having technicians look at it every other day thereby saving you lot of dollars.

Availing PC Support Australia optimization services from computer support companies is an ideal solution for every computer user who wants to boost his/her PC for peak performance without costly hardware upgrades.

With a plethora of computer support resources available online, you can call or book your PC optimization service round the clock, and have expert technicians at your service in no time. The support available at these resources is not limited to just one or two computer repair Australia services but they have got the complete array to offer. Those who have tried these online tech services have found these resources extremely beneficial for lost data recovery, computer troubleshooting, virus removal, spyware removal, antivirus installation or configuration, internet optimization etc. They boast to offer professional, friendly advice and services to get your computer up and resolve your computer issues.

Article Source: http://EzineArticles.com/1442590
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