Thursday, September 29, 2011

How to Get Through to Verizon Customer Support

If you've ever called Verizon's customer service number, then you know that most of it is a seemingly endless loop of messages from an automated operator. Although almost every option takes you to an automated message, there are some options that put you right through to customer service. You'll need to have your account number or phone number and password handy to get through the automated messaging.


1. Call 1-800-837-4966 to reach Verizon's residential phone service or 1-800-922-0204 to reach Verizon's wireless customer service. Call 1-888-625-8111 to reach Verizon's high-speed Internet customer service. Call 1-888-881-8161 for Verizon FIOS, which is Verizon's fiber-optic telephone, TV and Internet service; FIOS is not available in all areas.

2. Follow the automated instructions, which include entering your phone number if you're calling Verizon's phone service or entering your account number if you're calling about high-speed Internet or FIOS.

3. Select either "Technical Support" or "More Options." Technical support will get you right through to customer service without anymore automated messages. "More Options" will prompt you to say something related to your problem. Say "Customer Service" to be transferred to a live person.

Source: eHow




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