Wednesday, September 28, 2011

Tech Support Services

Technical support can save you a lot of time, money and frustration. Support services are there to be able to help you troubleshoot and resolve problems you may have with your computer, peripheral devices or other electronic devises.

Not all tech support you find online is the same. Some offer cover a broader range of devices and service than others. Knowing what kind of tech support you want will help you choose the best support service for you.

Technical support services should at least cover the following:

* Printer support - whether your photos are printing in pink or your documents are just sitting around in your print queue, printer support can help.
* Software Help - Most of the time manuals and instructions just don't make sense. Software specialists can explain software operations in everyday terms.
* Computer Support - Could be drivers, hardware configurations or software incompatibilities, when your computer breaks down it could be practically anything.
* Virus Removal - There is a lot more to removing viruses and malware than running an antivirus and hitting scan.
* Digital Camera Support - Part mechanical, part computer, digital cameras create a unique blend of tech support problems.
* Wireless Support - Routers and networks are easy to use...once they are set up. Making sure your network is working and secured is not as easy as it sounds.

There can of course be more covered in tech service plans, like scanners, music players, DVR's and gaming systems. But these are the most common.

Just as tech support services vary in what they cover, many of them also vary in the type of service they provide. Different types, or levels, of support can include:

1. Support Calls - Phone calls form the basis of most tech support service plans. Call a specialist directly and have them talk you through the troubleshooting process to figure out the specific problem you are having. Phone support should be 24/7 if it is going to be of most help to you.
2. Phone Calls + PC Diagnosis - On top of the basic phone support many tech support services also include computer diagnostics to find the underlying problems to many if the tech support issues you may be encountering.
3. In Home Visits - Above and beyond. Many plans include a few in home visits. There may be a set number of these by year or by month. In addition to the phone support you can also have a specialist come to your home and assess the situation in person.
4. Remote Access - Some services may even install a program on your computer through which you can grant the specialist direct access to your computer.

With everything that is electronic and computerized in your household having 24/7 access to a helpdesk can save you a great deal of time searching forums for someone who has had your same problem, money from dropping your computer off at expensive stores where they can't guarantee they will find the problem, and most of all, stress.

Technical support keeps Hugo doing what he loves.

Hugo Grosz loves computer culture. Although he only recently began writing about the computers, you can be sure that if it's been blogged about, dugg, tumbled or tweeted he has seen it and probably reposted it somewhere. Relying solely on his weatherworn laptop, Hugo travels to the four corners of the World Wide Web exploring digital tourism, geocaching, telecommuting and every other meme imaginable.

Source: EzineArticles


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