IT Technical Support Services

The support services which have a range of technical services with the technology products such as cell phones, computer systems, television, software products and other electronic gadgets are called IT technical support services. These days the trend of IT infrastructure services is also prevailing at a very high rate in the IT sector.

Most organizations provide technical support for the products and services they are selling. They offer it either for free of cost or for a specific fee. These services can be delivered by telephone or online by e-mails and some web tools are also used in this.

There are many types of IT technical support services are being provided by the companies. Monitoring services, server support, help desk services etc are the major parts of it. There are three main technical supports like break-fix IT support where a customer pays for the support on hardwares like memory, hard drive, computer, laptop etc. and also pay the engineers also. Block hours is also a part of support in which some hours are purchased at an hourly rate and used per month or year. Most of the companies are providing managed services in which a set of predefined services are offered such as help desk services, monitoring services, on-site support and remote support etc. Project management and vendor management are also provided as additional services by some companies.

In the present era with the booming in the IT industry companies are outsourcing their technical support services. With this they are able to focus on their core business processes and their employees can concentrate to their skills to help the organization to reduce its operational costs up to a great extent. With the result of this the productivity of the employees and the customer satisfaction also increases. Companies are using multi-tiered technical support so that the issues can be handled at the best levels accordingly. Remote PC repair is also a way companies are offering their support from a remote location by troubleshoot the issues and give a documented solution to its clients.

Now days organizations are using IT technical services which are provided by other companies of they put their own delivery centers at some other location or inbuilt. These services now have become an important part of enterprises to enhance their productivity as well as reduce their operational costs to increase revenue.

Source: EzineArticles

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Six Helpful Software Solutions for Technical Support

Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries that come in via phone, email, web forms and social media sites have many excellent choices. And while not every solution may be the best or right for your business, in a recent informal poll of business managers and IT professionals, Zendesk, Kayako, Assistly, UserVoice, Zoho Support and Freshdesk all received top marks. To find out which one is right for your customer support needs, we've provided a summary of each tool's top features, as well as a link to the company website, where you can see a demo and sign up for a free trial (and find out about pricing).

Zendesk, a popular cloud-based help desk software solution, likes to say it is easy to use, easy to scale, easy to integrate and easily improves customer management – and the customers Enterprise Apps Today heard from agreed. "We absolutely love Zendesk, the tool we use to manage our customer support," said Sander Daniels, co-founder of local services site Thumbtack.com, which receives more than 7,000 customer inquiries weekly. "We used to manage these customer inquiries through Gmail, but the burden of responding to each one of these customers individually became too much." So Daniels went in search of a better solution and found Zendesk.

Among his (and other customers') favorite features: all customer interactions are centralized in a single database; you can create "macro" responses to frequently asked questions; you can prioritize incoming messages according to their importance so you can answer the most important inquiries first; you can easily track the performance of customer service agents; and you can receive inbound and make outbound phone calls directly from the software.

Zendesk also received high marks for its mobile apps. "So many web services make mobile applications that feel like bolted-on afterthoughts made to check a box on a features list," said Marc LaFountain, vice president of support at Tumblr, a blogging software company. But not Zendesk. "Their mobile applications are incredibly useful and elegant," he noted, especially Zendesk's iPad app.


Zoho Support's web-based software helps organizations prioritize, manage and close customer requests quickly. With Zoho Support online help desk software, businesses can build and publish knowledge databases, analyze and improve the performance of their customer support team, provide customer portals and more. Features include the ability to customize your support-request page and fields according to your requirements to manage your support requests effectively (ticket management); automated contract and service level agreement (SLA) management; standard and customizable reports; alerts and notifications; and a self-service customer support portal.


Customers such as Lester Holmes, customer technical support manager at Pearson PLC, also liked Kayako's flexible live chat, where "the customer has the ability to select a local language support specialist based on availability and then start a chat in their local language," he said. "The process is seamless, and truly adds a human touch when engaging our customers over the Internet. By using live chat for customer support, we find that issues resolved quicker, there is less to-and-fro, and customers are much happier as a result."
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Freshdesk's help desk software, which provides support for multiple languages and time zones, comes with many helpful features, including converting customer emails into support tickets, a spam filter and the ability to manage service level agreements (SLAs) and prioritize customer tickets. With Freshdesk, organizations can also customize ticket fields, add their own fields and customize the self-service portal. You can also build a knowledge repository for customer agents to refer to, create forums and integrate the software with Google apps.

Kayako has been developing on-demand (SaaS) and downloadable open source help desk and live chat software solutions for more than 10 years. Among its many features, Kayako gives organizations the ability to: centralize and manage customer queries, whether via email, web forms, self-service, telephone or live chat; automate ticket tracking; import tickets from a current ticket system and customize ticket views; create a knowledge database with standard answers to frequently asked questions; and set reporting and escalation rules.

Source : enterpriseappstoday

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Efficient Networking - Technical Support

Today, you have advanced computer technologies in managing clients and servers in an increased networking environment.

While networking for printers, you need to make smarter use of printer networking solutions. In view of increased networking in home, increasing number of printing networks now have integrated wireless among several wirelessly connected computers. Today your business printer should have an ethernet connection so that it can function on a network. Many models now also have wireless capability for working in an appropriately equipped small office.

While working in networking environment, User Account Control (UAC) is a newly introduced security-related computer technology with Microsoft Windows Vista. It now also comes with Windows 07 and Windows Server 2008. Excellent computer security features like UAC has made file sharing between users more convenient while reducing significantly the risks of confidential files being infiltrated by ordinary users. As a result, whether networking for home or your official purpose, you can share what you want to share and hide what you think is confidential in a safe and secure way.

While networking, you as an administrator need to make full use of features like UAC to further strengthen data security of your business entity. When working on relational database management system such as Oracle, you need to ensure that networking is carried out using all its advanced features. Such advanced networking features separate user and administrator functions without compromising on security. They enhance productivity and efficiency in multi-user computer settings.

Today, most business printers also have embedded Web pages or other tools for hassle free management over a network. Your tech help expert in a technical support forum may help you with a choice of a printer that matches your networking needs the best. Today, you also have small compact printers that can print, copy, and scan. In this way, you can build an efficient network of printers that are compact and can at the same time work in a multi-tasking networking environment.

While networking, it is not unusual to face problems with USB devices. Also, keep in mind that USB Controllers are hardware that allows your PC to operate with USB connections. These USB Controllers need software drivers to operate systematically. That is why your first task should be to confirm that latest USB drivers are installed on your system. Your technical support experts in a good technical forum may help you in ensuring that.

As an administrator, better implementation of security features onto your computer settings will make your multi-tasking very secure and productive. You need to have sound security block that distinguishes between administrators and general users without compromising on security, convenience, and work performance.

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Technical Support For Efficient Networking

Today, you have advanced computer technologies in managing clients and servers in an increased networking environment.

While networking for printers, you need to make smarter use of printer networking solutions. In view of increased networking in home, increasing number of printing networks now have integrated wireless among several wirelessly connected computers. Today your business printer should have an ethernet connection so that it can function on a network. Many models now also have wireless capability for working in an appropriately equipped small office.

Today, most business printers also have embedded Web pages or other tools for hassle free management over a network. Your tech help expert in a technical support forum may help you with a choice of a printer that matches your networking needs the best. Today, you also have small compact printers that can print, copy, and scan. In this way, you can build an efficient network of printers that are compact and can at the same time work in a multi-tasking networking environment.

While networking, it is not unusual to face problems with USB devices. Also, keep in mind that USB Controllers are hardware that allows your PC to operate with USB connections. These USB Controllers need software drivers to operate systematically. That is why your first task should be to confirm that latest USB drivers are installed on your system. Your technical support experts in a good technical forum may help you in ensuring that.

Today, you should be with the latest computer products and services. You should be with the latest upgrades. For instance, if you are a Windows user, you should be using Windows 7.0 for best performance. Its newly-introduced HomeGroup feature makes sharing of files and printers on your home network very easy. Using Windows 7.0, you can now share your files and printers among multiple personal computers conveniently: Across your home network, you have the facility to share files, music, photos, and even printers.

Often, after upgrading, you may face few computer hurdles. But that should not discourage you from using excellent new features that come with latest upgrades. If you need any tech help assistance regarding upgrading, you can consult an online computer forum for technical support.

While working in networking environment, User Account Control (UAC) is a newly introduced security-related computer technology with Microsoft Windows Vista. It now also comes with Windows 07 and Windows Server 2008. Excellent computer security features like UAC has made file sharing between users more convenient while reducing significantly the risks of confidential files being infiltrated by ordinary users. As a result, whether networking for home or your official purpose, you can share what you want to share and hide what you think is confidential in a safe and secure way.

While networking, you as an administrator need to make full use of features like UAC to further strengthen data security of your business entity. When working on relational database management system such as Oracle, you need to ensure that networking is carried out using all its advanced features. Such advanced networking features separate user and administrator functions without compromising on security. They enhance productivity and efficiency in multi-user computer settings.

As an administrator, better implementation of security features onto your computer settings will make your multi-tasking very secure and productive. You need to have sound security block that distinguishes between administrators and general users without compromising on security, convenience, and work performance.

Article Source: http://goo.gl/yKWck

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Tech Support Business

Businesses can offer you solutions to computer viruses and malware. Often viruses and malware can ruin your computer by freezing the data stored in it. It may even erase the data and force the computer to stop working. This can be a major problem for companies surrounding their business on relying on information stored in the company computer system. This can damage relationships with customers and clients and even can ruin an entire company. It is smart to back up your system as a company and technical support can help you with that.

Instructions

1. Create a plan for your company. Craft a business blueprint which will outline the steps you are going to implement to take your tech support business from ground zero to well-established powerhouse. Be sure to get specific when creating your business plan in order to make it easier for potential investors and financial institutions to provide funds for your tech support company in the future. Include areas such as where you want to be in 5 years, your areas of focus, where you will be in one year, and the plan you have to drive traffic to your physical or online location.

2. Find out which licenses and permits are required in your area. Contact the local Department of Business in your tate. Consider hiring a lawyer to set up the type of company you desire such as an S Corporation or Limited Liability Company. If you are tight on money, consider using an online service such as legalzoom.com to set up your tech support company.

3. Decide on the services you will offer. Conduct your own research by phoning computer stores in your area. Obtain the contact information of your competitors by looking online at their websites or in your local yellow pages. Offer the same services your competition offers for a cheaper rate.

4. Find Clients. Walk into businesses in your local area and give these companies flyers. Include your name, phone number, e-mail address, and list of services you offer on these flyers. Let them know you are willing to come to their physical office or attempt to solve their computer issues on the phone. Offer first time clients a discount of 20% off your regular rates for referring other businesses they know to your tech support company.

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Gateway Technical Support For Wireless Networking

Let's consider a situation when you have a computer at your study plugged in directly to the power cable or DSL modem. But now you have got another desktop or a laptop computer through which you want to access Internet from different ends of the house. Now this can be done extending the wired networking setup. But instead of creating a wired maze around, think some ways to connect the second PC wirelessly to the same network.

So, wireless networking has literally become a standard means of PC sharing. The process eliminates wired clutters and makes it easy to relocate computers and its peripherals as needed. It also gives faster access to Internet and other network resources. But, the matter is, how to set up a home networking system. According to tech support experts, setting up a wireless home network is not so critical task and can be done without physical involvement of a technician. However, you must know some basic things about wireless networking protocol to build a better understanding of the technology and follow online technical support guidance easily.

To set up wireless home networking connection it is essential to have broadband connection with a cable or DSL modem. The hardware components you need include a wireless router, USB wireless network adapter for your desktop and a PC card-card network adapter for your laptop. You can purchase the devices online to get a cheaper deal. One thing you should know here is that the wired and wireless networking process is pretty similar from a functional aspect. So, you can pretend that the connected devices are attached to each other with an invisible wire. Only several high-end applications like high definition video streaming can be done faster through wired networking setups.

Once you have all the needed hardware components at hand, you can start installing the network following the step by step instruction given online. Remote tech support professionals provide easy installation guidance so that even non-technical users can follow them. The final step of wireless network setup is configuring the network adapter. If you are running Windows XP, it can be done easily as compared to other platforms. Finally you need to connect the computers. On Windows XP SP2, the OS directly alerts you that the network has been detected. Online technical support is given here to follow the Windows prompt accordingly.

According to computer support specialists, it is advisable to purchase an ADSL modem with built in wireless router to make the wireless networking setup easier and effortless. One thing you should keep in mind that a router is not a security checkpoint of your networking system. So, you must configure security settings for your system carefully to restrict third party or unauthorized access. A wireless network can be quite secured if you configure the setup properly and allow access only to the authorized users. You must change the default setting of access; else it will be wide open to anyone staying within your network broadcasting range.

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Good Technical Support For Curbing Inefficiency

Today computer is something by which we cannot do with. You use computer for a host of your offline as well as online interactive activities.

Earlier, perhaps you had to take your PC or computer peripherals such as your computer printer to a computer repair shop for even slightest of glitch. Or, you may have to call their shops and wait for their technical support engineers to arrive at your site. Besides taking away a lot of your time and frustrating, perhaps it was also expensive. And your frustration only increased when you were told finally that simply a plug was not properly connected with your PC.

Now you need not unnecessarily wait or frustrate yourself. This will add an extra burden on your pocket. Thanks to advances in online computer technology and online remote repairing, things have changed once and for all for you as a personal computer user. Now, you can get solution for your computer problem without waiting for your technicians to arrive at your site or taking your PC to any computer repair shop. You can do this now by availing services of a good online technical support provider.

They make most of all available networking tools to offer you tech support with speed, accuracy, and diligence through their online network. You get 24x7x365 online support through email, chat, and a host of interactive facilities such as video conferencing. If finally you do need repair for your computer problem, remote outsourcing repair facility provided online will help you solve your computer problem. As a result, your computer problem will be solved without requiring information technology experts to arrive at your site. It may be nighttime or a national holiday. Such services are available round the clock for you as a customer of such outsourced online technical support service provider.

They will take care of all your Windows technical help as well as your other PC-related needs. They provide you with assistance in installing and configuring your printer, WiFi, DVD camera, and other computer peripherals. These online technical support providers will also assist you with a host of additional services including virus attack, PC repair, data loss, etc.

Also while delivering their services; today a good online computer service provider takes measures that keep your data safe. They understand your safety concerns while online. You can come to know about various services on offer by good online technical support providers by visiting free online computer forums.

Such online technical services are geared to deliver you the most efficient networking services your computers need in an ever-evolving platform where distinction between online and offline is fast getting blurred. You can count on such online technical support services for any of your personal computer related problem.

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How to Get Computer Help

There's not many things that are more frustrating than a broken or malfunctioning computer. If you are not so lucky as to be technically gifted in this aspect, you likely need to get help with your computer when it's not operating as it should. Even if your computer is not technically broken, you may still need help with some computer issue, such as a program not installing properly or losing a file that you forgot to save. No matter what your issue, you have several options for getting computer help.

Instructions

Identify the computer issue as much as possible. This will help you explain what kind of help you need. The extent to which you can identify the issue depends on your computer knowledge.


Talk with your friends and family members, especially those that you already know have knowledge of computers. They may be able to help you out for free or refer you to someone who can. With computers, sometimes the smallest little tweak can solve a large problem.


Ask your friends and family members for professional referrals if no one can help out themselves. Computer issues are nearly universal, and odds are someone you know has had to seek professional help.


Contact the computer repair professionals you were referred to or those in your area. Explain the issue and try to get a price estimate.


Check out the various professionals before choosing one. Qualified technicians will have some kind of formal training, such as a degree or certificate. It's also better to find a technician that specializes in your issue or type of computer, such as a Mac or a laptop.

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Solution to Technical Troubleshooting- Online Technical Support

As technology in the workplace, classroom and everyday life becomes more prevalent, so too does the necessity for competent, knowledgeable individuals to help users manage computers and other devices. Mastering tech support, however, is not as simple as being good with your own personal computer. In order to help others with technical difficulties they might be having, you'll need to develop and nurture a deep understanding of the way a computer works and is built.

Online technical support services are increasingly growing up as a favorite choice of consumers looking for competent resources to get their computers fixed. The certified technicians available 24/7 at their help desk can resolve most of your technical problems online via taking remote control of your machine, as long as you have a high-speed Internet connection.

Technical support service providers can be found online by carrying out a simple search on the World Wide Web. What you need to do is just key-in "online technical support" on different search engines (Google, Yahoo, Bing etc...). The search results from the search engine will bring you the list of different support service providers. Visit their website and try to know about their service plans, resolution rates, and customer satisfaction.

Online technical support proves to be of big help to troubleshoot computer issues like malicious software removal, virus removal, disk cleaning (removal of temp files, unused registry entries that pile up with time), and PC optimization among others. The success rate of such service providers is also pretty high when it comes to fixing computer via online remote support.

With the availability of third-party online technical support service providers, it has become easier and more affordable for the end users to get support for their computing needs. You may be stuck with a slow computer that tends to happen frequently due to accumulation of junk temp files, unused registry entries etc. You can easily improve the performance of your slow computer and bring it back to the life at the comfort of your home. Wondering how?

Simply with the assistance of certified online technical support technicians, who have the proficiency to resolve such technical problems related to computer and other technical products. To avail such troubleshooting services, you only have to look for an online technical support provider and pay for their service plan you want. The best part about their services is that they have different service plans to support your technical needs at affordable price ranges. Some of the common plans they offer include per incident support, annual support, and support for next two years or three years.

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Sound Problem From Computer Speakers

There are a number of different reasons why your computer may no longer give sound. If you have this problem, read on to learn how to diagnose the problem and resolve your PC's loss of sound.

Instructions

Check the Speaker Connections and Volume Control Settings


Verify that the lack of sound is not due to faulty speaker connections. A simple way to test it is to substitute the speaker connection with headphones and see if you get any sound.


Open the volume control window by clicking your "Start" button and then "All Programs." Click "Accessories," then "Entertainment," then "Volume Control." Alternatively, just click on the speaker icon that's in your System Tray.

Check the volume and mute settings. If any of the mute check boxes have been checked, uncheck them. If this doesn't work, read on.


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